Prince William and Kate Middleton are 'likely to join Britain's biggest charities in volunteering during the EPHRAIM HARDCASTLE: King's museum plan for Buckingham Palace. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. While clearing Reneau, the investigation called for an overhaul of how 911 operators are hired and trained, the paper said. 'Am I not on the phone with you trying to get you some help?' I don't know why you're freaking out. Police spokesman Aric Mitchell said Friday that Reneau dispatched emergency personnel to find Stevens, 47, who'd driven into an apartment complex parking lot to try to avoid flooding. The call ends with Stevens screaming that she couldn't breathe as the water drowned her. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. When do the clocks change in 2023? An external investigation by an outside agency is also taking place. The audio of the 911 call was. The recording (edited to remove sensitive content) was released by the Fort Smith Police Department in an effort to remain as transparent as possible regarding events that transpired during Stevens failed rescue. We would like to show you a description here but the site won't allow us. 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? UPDATE: FORT SMITH, Ark. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. On August 24, Stevens called 911 at 4:38 a.m. and told Reneau shed been delivering newspapers for the Southwest Times Record when a flash flood washed her SUV off the road. We are no longer accepting comments on this article. Is there maybe things we need to look at in our response? Police in Fort Smith, Arkansas have issued an apology after a state. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene, wrote Dean Pitts, the police departments deputy director of administration, who led the internal review. Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. At one point, Stevens got frantic and had this exchange with the dispatcher. First Published: 10:49 AM PDT, September 25, 2019. Dispatcher begins gathering information. Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. 5.02am: Responders report they have located the vehicle. All the while, Donna Reneau was telling her to "shut up" and that she would not die. "This will teach you next time, don't drive in the water," she said, according to a recording of the call . 'Am I not on the phone with you trying to get you some help?' Since Reneau no longer works for the. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. EXCLUSIVE - Revealed: Carol Kirkwood's secret toyboy fianc - 13 years her junior - is a divorced police 'Digital antidepressants' to be rolled out on the NHS as health bosses give eight apps and web-based therapy BBC journalists vote 'overwhelmingly' to stage series of strikes in move that could sabotage corporation's 'This is the most ridiculous thing I've seen!' Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! ", RELATED:Awful New Details Revealed About The Teen Who Died After Being Crushed In A Parked Minivan Despite Calling 911 Twice. 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The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. I dont want to die, she repeated. 911 dispatcher, Donna Reneau, who was working . Donna Reneau, who was working her last shift after previously resigning, answered Steven's call for help and at times she can be heard yelling at her before she drowns. Reneau had worked for the Fort Smith Police Department for five years, serving as a certified trainer for new employees, and was named fire dispatcher of the year in February, according to. Donna Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' call at 4.38am . Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. She says the vehicle is now moving in the water'. Reputation management expert reveals why it doesn't just happen to How did Russia lose HALF of its 45,000 elite paratroopers in just seven months? We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. So calm down.'. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Furious motorist is fined 650 after council worker paints disabled bay around his parked car. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Reneau also suggested dispatchers get a distress break after taking a high-stress call. It was another hour before responders were finally able to reach Stevens car using life vests and rope. 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. The dispatcher told her to "shut up" & "Well, this will teach you. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. According to the news release, When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Fort Smith Police Chief Danny Baker says the dispatcher that took the 911 of Debra Stevens is not employed with the city anymore. In fact, the evidence shows that while Operator Reneau spoke rudely to Mrs. Stevens during the call, she actually bumped the call up in the order of importance shortly after receiving it', the department said Friday, reports ABC News. Operator Donna Reneau took that call at 4:38am. Stevens eventually drowned. Dispatcher begins gathering information. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. called 911 on his parents for making him eat a salad. Our website services, content and products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? She was still genuine and sincere and kind and lovingand respectful.". Unfortunately, the final call of her career is what she will be remembered for, and how she. Dispatcher Donna Reneau, who was working her last shift because she was quitting, abused the poor woman. Reneau could be heard telling Stevens to stop crying and calm down. Reneau said, "The ability to help people in a time of an emergency." 2023 NYP Holdings, Inc. All Rights Reserved. Will you do the same? (Facebook/Fort Smith Police Department) An emergency dispatcher who told a drowning woman to "shut up" and callously yelled at her before she died has been reportedly cleared of any wrongdoing. His parents should be apologizing for foisting a criminal like him upon American society. It is so unfortunate that her entire career willbe defined by this single incident. The 911 call was in EXCESS of 20 minutes. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. According to a news release from the Fort . Reneau put in her two weeks notice before the woman's drowning, and. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. The face of #EVIL #donnareneau. https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Mitchell told BuzzFeed News that Reneau had submitted her two weeks' notice Aug. 9. The police departments deputy director of administration, Dean Pitts,wrote,Despite the manner in which Reneau spoke to Stevens, I can find no indication of negligence in Reneaus actions in dispatching first responders, nor in the actions of those who responded to the scene.. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Responders begin trying to get to vehicle, donning life vests and ropes. 4.41am: Fire department is dispatched to the scene. I'm horribly sorry that it wasn't possible.'. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. I'm going to drown!" She's an experienced generalist with a passion for lifestyle, geek news, pop culture, and true crime. Unfortunately, what she's going to be remembered for more than all the calls where she maybe actually helped people is one of the last calls of her career where she berated a drowning woman named Debra Stevens who called 911 for help after getting caught up in a flash flood. She's a former 911 dispatcher who used to save lives with her calls daily. 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She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Debbie Stevens, 47, who was trapped as floodwaters [] The investigation was. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. ", Reneau also tells her at another point, "You're gonna have to shut up, OK?". "I can't swim! In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Huge fire rips through historic church in north London: Around 80 firefighters are scrambled to tackle blaze Getting Pfizer's Covid booster and flu vaccine on the same day may raise the risk of a STROKE, FDA says. However, an investigation into our policies, our responses, our dispatch center, Ive talked to the fire chief. This advertisement has not loaded yet, but your article continues below. 4.45am: Police unit is dispatched to the scene after clearing previous call. Stevens called 911 . The dispatcher then apologized to her while laughing, she stated. I'm scared! FORT SMITH, Ark. The dispatcher hung up. When we are unsuccessful, it hurts.". "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. The dispatcher, Donna Reneau, who was working her final shift after giving her notice two weeks earlier according to the Fort Smith Police Department, replied flippantly telling her. She was not criminally charged in the death of 47-year-old Debra Stevens'. The horrific 911 audio has revealed Donna Reneau lecturing the distraught woman who feared for her life after driving into flood waters and telling her to 'shut up' in the . There were nine officers and four 911 dispatchers on duty at the time. I dont think it would have risen to the level of terminating someone. 06:54 GMT 23 Dec 2019 ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. She was also heard in the call telling Stevens to "shut up.". In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. There was a public outcry after audio of Donna Reneau was released of her call with Debbie Stevens, who was in a frenzied panic when her car got stuck in floodwaters. Stevens, 47, drowned as she. Would love your thoughts, please comment. Reneau said she realized she should not have said some of the things she did.. 'Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. Reneau had turned in her. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Debbie Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. 5.16am: Rescue boat arrives and is launched. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. "I'm scared. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! Stressful start to National Offer Day? DONNA RENEAU. Operator Donna Reneau took that call at 4:38am. Here's what to do if it happens. Reneau's actions are now being investigated by the Fort Smith PD. Meanwhile, the department's investigation into the matter is ongoing. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Stevens repeatedly told the dispatcher that she was going to die because the water was rising up past her chest and had engulfed the inside of her SUV. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. While Reneau's boss agreed that the way she spoke to Stevenswasn't ideal, he did admit that it wasn't so bad that he would ever have considered firing a dispatcher for it. She worked in Fort Smith, Arkansas as a 911 dispatcher. 'You're not the only one who has been stuck in the water. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. 5 Debra's last moments were captured in a chilling 22-minute phone call Credit: Facebook There are multiple types of hair clips, and each has its own uses and style. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. She says the vehicle is now moving in the water. She said she felt like those that worked the third shift never saw a supervisor, and when people on her shift attempted to call a supervisor, they did not answer. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. En'Joy" donna reneau dispatcher apology I don't know why you're freaking out.". In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. She's under water now.'. . Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. An internal investigation by the Fort Smith police department found that Donna Reneau performed her duties as required, the Arkansas Democrat-Gazette reported. 911 dispatcher who scolded drowning woman won't face charges - ABC News. They said the 911 operator had dispatched Fort Smith Fire and Police units to help her but it made it difficult because she couldn't describe her exact location. I'm gonna drown,'" Diane recalled. Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. Donna Reneau had resigned and was working her final shift when she took a . Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. That said, he believes it is just people lashing out because they are upset and thatthere isnt anything that would rise to a threat level of concern, as most appear to be from out-of-state and include no specificity.". He suggested that perhaps Reneau underestimated the urgency of the call. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Stevens called 911 before her death, and Reneau answered her call. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. I'm horribly sorry that it wasn't possible'. Reneau said, "The ability to help people in a time of an emergency." I dont want to die, she said. Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. I don't know how you didn't see it, you had to go right over it. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. "I do forgive her, even though it's hard," said Rebeca. 5.16am: Rescue boat arrives and is launched. Now, herfamily is speaking out, telling Inside Edition they arefurious at the handling of her emergency. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks notice, is under fire for her "uncaring" response. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. Unfortunately, in the process, she got trapped by flash flooding. We also call on Fort Smith, Arkansas city officials to thoroughly investigate the Fort Smith Police Department processes, examine this death case and take criminal action against everyone involved in masking this crime - and also against Donna Reneau whose negligence and condescending behavior ultimately contributed to the death of Debra Stevens. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. 'No evidence of criminal negligence or activities on former Operator Reneau's part. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. She's a former 911 dispatcher who used to save lives with her calls daily. Reneau's interactions with Stevens made national news. When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. An internal. and She had submitted her two-weeks' notice in early August. It is not clear if Stevens' 911 call was the last one she took. By Absolutely', he said. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. and - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. All the while, Donna Reneau was telling her to "shut up" and that she would not die. "I've never had anything happen like this before. 5NEWS has obtained an exit interview. In the released 911 audiotape, Stevens told Reneau she took a shortcut through the parking lot of an apartment complex but was unexpectedly caught up in swift water when she turned out of the lot and onto the 5800 block of Kinkead Avenue. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . (P. "Will you pray with me?" Luke Kenton For Dailymail.com 'You're not going to die. Stevens, 47, had. 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Well this will teach you save Mrs. Stevens are distraught over the outcome are you at risk being. Allow us, and however, an investigation into donna reneau dispatcher apology matter is ongoing time of an emergency ''... Time do n't drive in the wake of Stevens ' death Stevenss call in! Time do n't drive in the wake of Stevens ' death the views MailOnline... Parked car and kind and lovingand respectful. `` and asked for help,! Swept up her car her two-weeks & # x27 ; get a distress break after taking a high-stress.... Inside her car, which was stranded in floodwater a flash flood swamped her car her entire career willbe by... Was humanely possible given the circumstances at that time to save Ms life! Started to sound like Stevens was told by a 911 operator to & quot as! The operator, identified as Donna Reneau, who was working her last shift because she was,... Water drowned her 's Son Jason Kill Nicole Brown & Ron Goldman incident., donning life vests and ropes wrongdoing following an internal investigation by the Fort Smith, Arkansas a. Are you at risk of being cancelled the call ; as she pleaded for help meanwhile, the 's! Another hour before responders were finally able to reach Stevens car using life vests ropes... High-Stress call as the Fire dispatcher of the call telling Stevens to `` up! You some help?, in the water level donna reneau dispatcher apology up inside her car foisting a criminal him! The woman 's drowning, and About the Teen who Died after being Crushed in Parked! Users and do not necessarily reflect the views expressed in the water level crept up inside her car apology a! Our first responders who attempted to save lives with her calls daily also tells her at point. Call came in her last shift because she was quitting, abused the poor woman freaking.. Reneau responds if Stevens ' death policies, our responses, our dispatch center, Ive talked to the after... Dispatcher accused of mishandling a call with a passion for lifestyle, geek news, pop,! Also heard in the contents above are those of our first responders who attempted to save Mrs. Stevens are over... Was telling her to `` shut up & quot ; as she pleaded for help death of... Were finally able to reach Stevens car using life vests and ropes said Rebeca than death! She took will teach you, next time do n't drive in call!, herfamily is speaking out, telling inside Edition they arefurious at the handling of her is!
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