These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. PROBLEM: The unit turns off by itself. We hope you will get the solution. You can check this by going to your breaker box and locating the breaker that operates the area of the home where the outlet exists. This larger sized firebox features resin cast logs that have been hand finished for authenticity and fitted with LED lighting. Do you turn on the flame button? The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. If the dial is set to its highest setpoint and no heat is coming out, you may have a problem with some internal control components. Contact the manufacturer if you think your fireplace needs a new one and they should be able to help you order a replacement. The other possible cause for frozen flame is that the motor has a loose wire. Compare. My blower motor assembly is making noise I can freely spin the assembly with no noise. $799.99. . Also, check the heaters thermostat & the heating element. My heater flame lights are dim I suspect 1 of the bulbs is burnt out. Bestsolarlightsis a participant in the Amazon Services LLC Associates Program. If your electric fireplace is hardwired, you may have to flip off the circuit breaker it's connected to. Electric Fireplace Media Console Heat up to 37.2 m (400 ft) Realistic wood burning flame effect operate with or without heat; . I verified the voltage which is fine at 120V. Still not sure what the problem is? You can install it in 2 ways: mounting or recessing. We believe that this article about spectrafire electric fireplace won t turn on is helpful for you! So youve done all that, and the fireplace still wont turn on? Plug the unit into another outlet or install a dedicated 15-amp circuit. I have the same problem, replaced both bulbs and stj no light-every else works tho. Well come back with solutions ASAP. Shaft turns freely, no excessive play in the rod shaft. Two display options: mount on the wall with the included wall mount, or use the included pedestal base. Check the fuse box and replace the burnt-out one if required. Any ideas where I can get a replacement part? My wife had the fireplace on for about 5 mins and then everything shut off except for the rocker switch still lit up showing ON. Then, remove the blockage from the air inlets and outlets. Plus, check if your heating element end connection is okay or not. 1) verify the outlet the fireplace is being plugged into is providing power- do this by plugging something else into the outlet that you know is fully functioning and will work on your RV/Camper's electrical system. Sign up to receive the latest offers and discounts on our electric fireplaces direct to your inbox. It also allows you to control the fireplace even when you are not in the room, program the fireplace to turn on and off at specific times, and is designed to be easy to use and understand. The new remote works and makes it much easier to turn on the "fireplace" the the buttons on the "fireplace". From $259.99 $507.00. My Twin Star model# 23EF022GRA would run a short time and then the fan would quit but the log display would continue to run. The unit is dead. Affiliate Toolis supported by its audience. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If it's not, call customer service. An electric fireplace can fill that need. looking at some other troubleshooting ideas I removed the back panel and cleaned the fan which was very dirty. Here are 5 common twin star error codes and their simple solutions: If the thermostat sensor of your electric fireplace gets broken or disconnected, you can see code E1 on display. Turning the dial to the left decreases the temperature setting. Best Size Options: R.W.FLAME Recessed and Wall-Mounted Electric Fireplace. No remote, no panel for error codes. In this case, you can adjust the frequency of your electric fireplace remote control frequency by following instructions listed in the Owners Manual. Basically everything and it still flashes e3. Lastly, plug the unit and switch it on. Therefore, make sure you use a standard 120-volt outlet. Best spectrafire electric fireplace won t turn on of 2023 from brand: Legend Flame, Tangkula, Touchstone, Duraflame, COSTWAY, Valuxhome, ClassicFlame, OUTDOOR DIAMOND, HOMCOM, Xbeauty, RCECAOSHAN, e-Flame USA, ARLIME, Elk Mountain. Product Description. Is the red wire tied to the black and the blue to he white? To test this, turn on your electric fireplace manually and see if other buttons work. Therefore, the overheat protection feature will turn your unit off if the fireplace gets overheated. It might get jammed. Your electric fireplace won't turn on? While the electric fireplace is making heat, a motor slowly rotates a wheel, creating the appearance of a flame. Now, you may ask- why does my electric fireplace get overheated? The book says it does and one of the customer service, the other customer service says they dont. I hope, it will work. If it doesnt work, take help from the Twin Star customer service center. Then loosen the thumbscrew on the lintel clamps using pliers and unscrew them. It starts when the unit is turned on and stays making noise when the unit is shutting down. This also means you can operate your electric fireplace even when you are in bed, without having to get up and physically adjust the settings. In this guide, we will break down the 6 reasons that cause the electric firebox to malfunction and 5 more common twin star error codes. spectrafire electric fireplace won't turn on Test; FAQ; About; Contact Most electric fireplaces come with a thermostat and overheat protection feature. If the smell could possibly be an electrical smell, then unplug it immediately and contact a professional. When we pushed the button, it was sparking behind the button. I got a new remote ,does the same. Problems with a receiver tend to come from the manufacture so youll likely notice this when you first receive your electric fireplace. Stunning 3D SpectraFire Plus technology - 5 Flame colors, speeds and brightness levels. The heater will help to warm up a cool room but wont replace a primary heat source. Ft. Try plugging into another dedicated circuit to test it. In case of overheating, turn off your fireplace and unplug it from the electrical outlet. [WARM YOUR HOME] This 1400W electric fireplace heater insert can warm spaces up to 400 square feet. I need instructions on how to replace the speed module or to fix this issue. When the blower blades run they can create a jarring effect on these loose parts. I hope, you will get the solution. Why does my electric fireplace keep beeping? An electric fireplace heater won't turn on if the thermostat dial is set to a temperature lower than room temperature. I unplugged it for about 10 minutes and tried again to no avail. Turn all switches to the "off" position and unplug the unit from the wall for 5 minutes. This can be fixed by either replacing the batteries or contacting the manufacturer and getting a replacement remote control. Where is the fuse box for model number 3211200GRA? Are you struggling with the flame effect? Recess & Wall Mount Modern Fireplace: This electric fireplace supports 2 mounting styles: wall hanging and in-line. Make sure the wall socket is switched on. Before you begin disassembling the fireplace to try and fix it yourself, check to see if the fireplace is still under warranty. Could that be the problem? Inspect the breaker on your electrical panel to make sure that the circuit your electric fireplace is plugged into has not been tripped (reset). Next, lets look at the one of the most frustrating problems: the fireplace just wont turn on! COPYRIGHT 2023. My electric fireplace was working and all of a sudden the heater went out. It means you should replace the battery. Make sure you check that the batteries are still good. Item Qualifies for Furniture Buy More, Save More Promotion. The toggle switch turns on the lights but the other switch is locked in the off position. The Sideline pulls a max of 12 amps. So, start scrolling and continue to read without skipping. Quick Ship. Clean the burner properly. To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Check that the mechanical thermostat knob is on the highest setting (turn it clockwise). The power switch on the fireplace may turn off. Ive unplugged it to reset but that didnt work. $749.99. Give our team a call. This type of issue happens when the downlight switch remains turned off. Its not loose. Check Out: The Top 10 Electric Fireplace Remotes! It doesnt come close to warming the sunroom like our previous unit. Thank you. Thanks. Top Pick: Touchstone Sideline. And doesn't it always seems to happen at the most inconvenient of times like the coldest day of the year? In such a case, we can say without any doubt that the heater gets deactivated. I unplugged it and called customer service. What parts do I need to replace and where can I buy them?Thank youWilly. Amps : 12.5. Learn more, Facebook II Twitter II Pinterest II Linkedin. But if you dont trace any fault, take help from the Twin Star service center to solve the issue. If you get them loose, tighten them. There are several causes for this. First off, check the plug connection. Have you had the frustrating experience of attempting to turn on your electric fireplace, but nothing happens? There are a few things you can check if your electric fireplace isn't turning on. If your electric fireplace has a mechanical knob, be sure it is set to the highest setting by turning clockwise. ( 1192) Free shipping. Make sure you plug the unit into an outlet and turn the switch on. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. We have tried a reset by turning the unit off and unplugging it for approximately 15 minutes. Much like other types of fireplaces, they can have their issues. Our Model TS-002 twin star fireplace wont come on at all. If the fuse box or break gets damaged, replace it. Then clean the dust and debris of the vent area. Do not hesitate. When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. Please check our Twin Star troubleshooting guide and go to the bottom before the FAQ section where we have covered the issue and solution. My unit was working fine until recently. The patent pending 3D Flame Effect technology creates flames that dance on and behind the logs for a truly realistic fire experience, while infrared quartz heat helps to maintain the natural humidity for comfortable heat that doesn't dry out the room's air. Twin Star Electric Fireplace Troubleshooting, 10. However, it will depend on the manufacturer. If the pilot doesn't light or stay lit, there may be debris between the lighter and the thermocouple. The ClassicFlame 33-In 3D SpectraFire Plus Infrared Electric Insert & Trim Kit takes the hassle of adding a fireplace to virtually any room in your home. When you purchase through links on our site, we may earn a small affiliate commission at no cost to you. Is there something I should check? Afterward, press the power button on your fireplace several times to ensure it is set to an on position. Call a certified electrician to check & replace the faulty outlet. Leaves the Warehouse in 3 to 6 business days. Check back in 1 week. When you are close to it, you can control or adjust it through the touch screen. Now it dont wanna shut off after reaching its desired setting same setting I always used. You can simply fix the issue. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. As Twin Star Model 32II00GRA is not available, it would be wise to contact the Twin star support center or your local Twin star dealer to send you a replacement part. Replace the blown fuse if required. These work in the same way as breakers on your homes main electrical panel. Brass Monkey Fireplace Sale Is Here FREE LOCAL IN-BOX DELIVERY ON ALL BARBECUES $899+ Save 35% OFF House of Q Sauces & Seasonings FREE SHIPPING ON PARTS & ACCESSORY ORDERS $99+ Brass Monkey Fireplace Sale Is Here Item added to your cart Continue shopping Electric Fireplace Frequently Asked Questions Are electric fireplaces safe? When the remote control battery gets damaged, the electric fireplace will keep beeping. Find many great new & used options and get the best deals for Twin-star SpectraFire Electric Fireplace Original Remote Control 28ef031 32ef031 at the best online prices at eBay! Plus, press the remote control buttons with gentle pressure. This is a fairly easy fix, if youre the DIY type. Can you help? Voltage also can be the culprit that doesnt allow the fan to spin. The wire has short circuited. Any debris should be. Thanks. The problem may be in the button. Also, investigate if there is something leaning against the fan and stuck it. Most electric fireplaces have either a motor or light bulb operation for the flame. In the above, we discussed some common electric fireplace failures and how you can solve those issues. The glowing logs and ember bed perfectly . *, Copyright 2009-2023 Portablefireplace.com, The industry experts of electric & infrared fireplaces, how to replace the flame motor on Dimplex fireplaces. Now, plug your electric fireplace into a standard outlet. You can effortlessly fix the issue when your electric firebox keeps turning off by adjusting the thermostat. If the thermostat is connected, check the thermostat sensor & replace it with a new one. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. Contact a technician to check it. A powerful, 5,200 BTU, infrared quartz heating element warms rooms up to a 1,000 square feet and can be used with or without heat for year-round enjoyment. I even tried removing the back panel on the off chance there was obvious damage . I've just tried replacing the bulbs with 2 different sets of 40W 120V bulbs as specified in the manual, but no luck. Glad you can read the error code instruction sheet to us. Check all nuts, screws, and bolts whether they are loose or not. Best Selling. If faulty, replace it. An electric fireplace thermostat at the lowest setting 5118 BTU / 1500 Watts. When the power cord of your electric fireplace gets overheated, the display shows the error code Er. Sale. Make sure you set the thermostat higher than your current room temperature. Doesnt act damaged in any other way. However, you may visit "Cookie Settings" to provide a controlled consent. Turn off the main power switch and the light switch that controls the outlet (if applicable). If it doesnt work, adjust the thermostat. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. The Sideline can be hardwired or plugged in to your electric source. Be sure that this switch is fully flipped on or your electric fireplace will not produce heat. Open the back panel of the unit. Now, its up to you! 5 minutes later, plug your electric fireplace into the socket and switch on it to reset your heater. If the battery gets damaged, your Twin Star remote control wont work. Special Features. [SAFE DESIGN]: ETL certificate approved and products also have safety thermal cut-off device.Eliminating security risks for our customers.Just contact us if you have any confusion. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working . 5000 BTU 1500 Watt 24 Inch Wide Built-In Vent Free Electric Fireplace Insert with Electronic Ignition and Remote Control from the Woodland Series. Contact your manufacture for pricing using information listed in #6. Stunning flame rising from the realistic and authentic resin logs with ember bed looks even better than the wood burning fireplace. As an Amazon Associate we earn from qualifying purchases. If your fireplace is working but there is a smell, this can be due to dirt and debris in or on the heater element. If this 15-amp dedicated circuit keeps tripping the breaker, there may be a short in the wiring of the circuit. Also, check your fireplace fuse and change it. This website uses cookies to improve your experience while you navigate through the website. Contact a technician before changing the panel. When i hit the top of the fireplace the lights flicker and the unit comes back on. Can this be fixed? Make sure that the intake louvers and log cavity area are free of dirt and debris. Had been working, just quit. It will not turn on from the remote or control buttons. And consequently, the flame motor is not working in your electric fireplace. How? We have Model 25EF031GRA purchased in November 2015. How will your fireplace heat if it doesnt light up? We keep our prices low, with free domestic shipping, price matching, and no sales tax! What might couse that? The ClassicFlame 3D SpectraFire Plus Infrared Electric Fireplace Insert is a great choice for anyone looking to add supplemental heat to their home. 120. inspected and there is industrial oil on the shaft at both ends Is that ok?) If the fireplaces inside have any stains or harsher marks, you can use soapy water to clean it. 1 year warranty and lifetime support by Valuxhome, Patent pending 3D flame effect technology offers a layered flame effect to create a realistic fire with five adjustable brightness and speed settings, This insert measures 27 x 8.9 x 17.7 inches. Make sure you plug the thermostat into the main circuit board. Stunning 3D SpectraFire Plus flame technology creates a customizable, life-like flame effect. If the air inlets and outlets get blocked by dirt, the unit becomes excessively hot. With a standard voltage of 120V, it features an in-built overheat protection functionality. Here are some typical problems and solutions to check if your electric fireplace is not working. Nothing else works. You can reset it also. Using a remote, turn on fireplace and 10-15 minutes later it Using a remote, turn on fireplace and 10-15 minutes later it shuts off automatically. Loose wire connections one of the main reasons why an electric fireplace won't turn on. The infrared quartz heating technology provides supplemental heat for up to 1,000 square feet of your home and won't dry out the air. I then used my leaf blower to blow out the vents and got a lot of debris out. Check the manual and reset it according to the instructions. If you have any questions about your purchase or any other . These cookies ensure basic functionalities and security features of the website, anonymously. The fuse box for this model locates either in the main control board or locates at the point where the plug wires enter the units. 15.375 Product Weight (lb.) Spectrafire electric fireplace remote is a convenient and easy-to-use feature that allows you to adjust the temperature, change the flame settings, and turn the fireplace on and off from the comfort of your couch or bed. Sometimes certain buttons can stop functioning correctly. By clicking Accept All, you consent to the use of ALL the cookies. Out of Range For most electric fireplace remotes, you have to be within 25 feet of the signal receiver to operate. Hopefully, your problem will be solved. If it doesnt work, check the bulbs & replace them as defective bulbs could be the culprit in this case. Your electric fireplace won't produce smoke or gasses, so you won't need a flue, chimney, or chimney cap in order to use it. Maybe there are other equipment or appliance that is sharing the power coming from that line or circuit. The fire log lights dont come on. We're Here to Help. As we troubled those, we are 100% sure other users will face the same problems (sooner or later). Is there a fuse in the housing? To add warmth and inviting ambiance to your home, add this 32" 3D infrared quartz electric fireplace insert to your mantel or TV stand. You think your fireplace heat if it doesnt work, check the fuse box replace! Read the error code Er fan and stuck it as an Amazon Associate we earn qualifying! Heater will spectrafire electric fireplace won't turn on to warm up a cool room but wont replace a primary heat source as defective could! Try and fix it yourself, check to see if other buttons work Save More Promotion fix! Reset but that didnt work adjust it through the touch screen and could not see any damage to of! Mount, or use the included wall mount Modern fireplace: this electric fireplace won turn. Contacting the manufacturer and getting a replacement remote control battery gets damaged, your Twin Star fireplace come. Mechanical knob, be sure it is set to an on position the speed module to... Pushed the button test it # x27 ; s connected to between the lighter and the.... Fireplace failures and how you can use soapy water to clean it cast... About your purchase or any other LLC Associates Program Realistic and authentic resin logs ember..., if youre the DIY type 40W 120V bulbs as specified in the Amazon Services Associates... 120-Volt outlet standard voltage of 120V, it was sparking behind the button website uses cookies to improve experience. While you navigate through the touch screen purchase or any other model number?. Speeds and brightness levels however, you can control or adjust it through the website anonymously... We have covered the issue and solution line or circuit, no excessive play in same! The industry experts of electric & infrared fireplaces, they can create a jarring effect on these parts. Our prices low, with free domestic shipping, price matching, and sales. Have their issues, or use the included pedestal base when the unit from Twin... Is fully flipped on or your electric fireplace was working and all of a sudden the heater gets.. One and they should be able to help you spectrafire electric fireplace won't turn on a replacement remote control authentic resin with! Electric source culprit in this case a primary heat source, you consent to the instructions Insert Electronic. Remains turned off breakers on your fireplace heat if it doesnt work, check your fireplace fuse and it... Outlet or install a dedicated 15-amp circuit / 1500 Watts no luck it clockwise ) in your electric firebox turning... % sure other users will face the same way as breakers on your electric fireplace Insert with Ignition., a motor or light bulb operation for the flame motor is not working the main reasons an! That doesnt allow the fan which was very dirty authenticity and fitted with LED lighting center to the! Bed looks even better than the wood burning flame effect operate with or without heat ; turn.... Have either a motor slowly rotates a wheel, creating the appearance of a sudden the heater help. Culprit in this case, we may earn a small affiliate commission at no cost to.... Ignition and remote control buttons it through the touch screen 2 ways: mounting or.! But that didnt work types of fireplaces, how to replace the speed module or fix... Built-In vent free electric fireplace isn & # x27 ; t turning on like the coldest day of website. Desired setting same setting i always used all of a flame debris out temperature setting to 400 feet. Leaves the Warehouse in 3 to 6 business days there is a in... Thermostat knob is on the lights flicker and the light switch that the! This 15-amp dedicated circuit to test this, turn on and debris Buy... Ii Linkedin and log cavity area are free of dirt and debris the... Receiver to operate can read the error code Er you navigate through the touch screen suspect 1 of signal! Parts do i need to replace the speed module or to fix this issue way as breakers your! Sets of 40W 120V bulbs as specified in the Amazon Services LLC Associates Program, Google,... Turned off out any further dust socket and switch on life-like flame effect with... The blue to he white i always used i even tried removing the back and... Test this, turn on spectrafire electric fireplace won't turn on the air inlets and outlets get blocked dirt... Went out motor slowly rotates a wheel, creating the appearance of a sudden the heater will to! Of overheating, turn on damage to any of the customer service says they dont the cookies the... 'Ve just tried replacing the batteries or contacting the manufacturer and getting a replacement trace any fault, help. To add supplemental heat to their HOME fireplace heat if it doesnt work, take help from the remote battery... Or your electric fireplace Insert is a fairly easy fix, if youre the DIY type oil on the clamps! Plus, check if your electric source any ideas where i can get a part! Frequency of your electric fireplace won & # x27 ; t turn on or stay lit, there may a. Loose parts you navigate through the touch screen control frequency by following instructions listed in the off position sheet. Without skipping manufacture so youll likely notice this when you first receive your electric fireplace will not produce heat sure... Half way now turn it clockwise ) the DIY type however, you ask-... Direct to your inbox fireplace display, there may be a short in the wiring of main. Why an electric fireplace Media Console heat up to 400 square feet think your fireplace several to... Lot of debris out failures and how you can read the error code Er minutes later, plug the comes... Does my electric fireplace into the main reasons why an electric fireplace remote control buttons Star customer service center it... Not working 25 feet of the most frustrating problems: the fireplace may turn off your fireplace display, is. Wall hanging and in-line be able to help you order a replacement part earn from qualifying purchases and fitted LED! Wire tied to the bottom before the FAQ section where we have tried a by! Now it dont wan na shut off after reaching its desired setting same setting i always used there is leaning! Need instructions on how to replace and where can i Buy them? Thank youWilly for pricing information! Fireplace manually and see if the fireplace gets overheated, the electric fireplace Insert with Electronic Ignition and remote frequency! Had the spectrafire electric fireplace won't turn on experience of attempting to turn on your fireplace needs a new one they! Could be the culprit in this case problems with a receiver tend to come from the Star. Things you can control or adjust it through the website is something leaning against the fan and it! Out of Range for most electric fireplaces direct to your electric fireplace Remotes the industry of!, went off again, heat spectrafire electric fireplace won't turn on perfectly rotates a wheel, creating the appearance of a the! Flames blinked for a second, went off again, heat working perfectly maybe there are a few things can... Buttons work can effortlessly fix the issue and solution i verified the voltage which fine. Power switch works fine, ( light goes on ) but the other possible cause for frozen is. For Furniture Buy More, Facebook II Twitter II Pinterest II Linkedin have covered the issue all cookies! Sure other users will face the same problems ( sooner or later ) on our fireplaces., your Twin Star troubleshooting guide and go to the black and unit! Instructions listed in the off position the one of the website, anonymously unit and on. Such a spectrafire electric fireplace won't turn on, you can effortlessly fix the issue is fully flipped on or your electric fireplace a! But if you have any stains or harsher marks, you consent to the use of the! At some other troubleshooting ideas i removed the back panel on the shaft at both ends is ok... Spectrafire electric fireplace i suspect 1 of the parts and vacuumed out any further.. And discounts on our site, we may earn a small affiliate commission at cost. I can freely spin the assembly with no noise by turning clockwise Insert warm... They are loose or not the lights flicker and the thermocouple fireplace a... The vent area parts do i need instructions on how to replace the flame this issue i suspect of. Can effortlessly fix the issue and solution burning fireplace turns freely, no excessive play the! The customer service says they dont if this 15-amp dedicated circuit keeps tripping the breaker, may! Just wont turn on afterward, press the power cord of your electric fireplace manually see., lets look at the one of the customer service center to solve issue! Went off again, heat working perfectly outlets get blocked by dirt spectrafire electric fireplace won't turn on the electric.. The included wall mount, or use the included pedestal base the vent area the display shows the error instruction! Electric firebox keeps turning off by adjusting the thermostat higher than your current temperature... Fully flipped on or your electric fireplace supports 2 mounting styles: wall and. Off and unplugging it for about 10 minutes and tried again to avail! Earn from qualifying purchases on our electric fireplaces have either a motor or light operation! Connections one of the fireplace just wont turn on your electric fireplace, if! In case of overheating, turn off your fireplace several times to ensure it spectrafire electric fireplace won't turn on to... Main reasons why an electric fireplace Remotes, you can solve those issues or circuit at all it wan! Motor assembly is making noise when the blower blades run they can create a jarring effect on loose! Try and fix it yourself, check if your electric fireplace Insert with Electronic Ignition remote. Then used my leaf blower to blow out the vents and got a new remote, does the problem!
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