I eventually spoke to someone the day before the goods were finally sent (though they still haven't arrived).Furthermore, it is odd that there was no prioritisation such that goods to the EU were at least sent before the end of 2020. I also sent an email as I required a particular item and did not want to pay postage for the other items I ordered if this item was not in stock. Thanks you so much. **********Thank you for your response. I wholly understand that this is a pandemic-related delay. Welcome to Steroid Supermarket! I also made an order from another online shop and received my order within 10 days. Despite placing my order in November the goods still haven't arrived. The order was dispatched within a reasonable time. It really felt like Christmas opening the parcel!So although the shop could do better in terms of speed (all in all, a whole month between placing the order and receiving the parcel in France) and communication (I only got news after chasing them myself), overall, I am happy and will definitely buy from them again. Delivery Information. In addition, everything was beautifully and securely packed in bubble wrap and it truly felt like Christmas opening the box! Over 5,000 own-brand … I have sent three chase up messages but they have been completely ignored. I will definitely use this company again. Sent a Facebook message to them a few days later, and never heard a word back. Order your favourite British food and goods from us; We personally shop at all the British supermarkets from Marks and Spencer to Tesco for your order, always … Our website offers over 6,000 British food and drink products from adored UK … However, what is less understandable is why it was almost impossible to contact them. We are an online British food supermarket that ships British food and groceries worldwide. Since then I have heard nothing. A little bit confusing at first with not receiving any confirmation or shipping details, but their customer service was extremely good. Despite placing my order in November the goods still haven't arrived. I am very impressed with the professionalism and customer service. Covid-19 is no excuse to ignore your customer!I contacted PayPal to get my money back.In the future I will stick again with "Britsuperstore". The order was dispatched within a reasonable time. Order was despatched the following day.I just received my order today and have to say I'm very impressed by the quality of the packing, all items that could potentially leak being protected with bubble wrap. I am very impressed with the professionalism and customer service. British Online Supermarket specialise in the shipment of British supermarket food and products to anywhere in the world. But leaving someone hanging when they are already feeling a bit sad at Christmas time is not on! Placed an order on November 9th and paid in full. UPDATE 05/01/2021: Following my review before Christmas, once I eventually received the email relating to the dispatch of the products, communication was good and the package arrived (before Christmas) well packed and with all available listed products. DO NOT EXPECT to get the same prices as if you went to Tesco for example, it is not much more expensive anyway. Just thought I'd share my experience as I think this may help other potential buyers. This has gone on for weeks now. I ordered and paid for an order which was eventually sent to me in the USA. It’s the first time the supermarket, which brough back its online service in April 2013, has topped the online category. Five days after that, and not having heard anything back, I emailed thewm again through Chats and got a response stating that one of the item ordered was out of stock and although I had asked for no replacement, I then accepted the substitute. I ordered Bonjela Teething Gel from them. Mails were met with an autoreply and telephone calls weren't answered. Mistakes happen so I was prepared to work with them to resolve it. We can ship your British grocery … I am very upset and frustrated with this company. Thanks. I placed an order on 27 August. It really felt like Christmas opening the parcel!So although the shop could do better in terms of speed (all in all, a whole month between placing the order and receiving the parcel in France) and communication (I only got news after chasing them myself), overall, I am happy and will definitely buy from them again. I shouldn't have to be forced to cancel my order. I can understand delays for COVID and am quite happy to wait a few weeks, but not acknowledging my enquiries or even informing me on expected time of delay and possible delivery dates is completely unacceptable. I’ve made many phone calls had promise of call back nothing. I would definitely order again and intend to recommend to many Brit friends living overseas. IS THAT ASKING TOO MUCH? Will definitely be ordering again. We have been in business for over 20 years and are one of the most experienced UK grocery … DO NOT EXPECT to get the same prices as if you went to Tesco for example, it is not much more expensive anyway. Great service. Ordered lots of goods to be delivered to me in Austria as i wouldnt go to uk because of the Corona, I understand things were delayed because of that too. I sent another email and requested a reply by return but have heard nothing since. I have sent three chase up messages but they have been completely ignored. I believe its the Bovril that Customs objected to. **********Thank you for your response. Parcels are well packed ensuring goods arrive undamaged. Via DHL. This has gone on for weeks now. My order was delivered to lake Macquarie NSW at 13:30 on the 30/10/2020. They asked me whether I wanted any unavailable items refunded or supplied with replacements. Never heard a word back. The package arrived in good order and we were refunded for items that were unavailable. Echoing the statements from Jonathan. There are two main supermarkets, both chains, Wellcome and ParknShop, and both offer online shopping and delivery (in certain areas). On the rare occasion that an item has been unavailable a substitute has been offered. However, what is less understandable is why it was almost impossible to contact them. I have tried several times to contact them by phone but get an answer machine each time. The package arrived in good order and we were refunded for items that were unavailable. Totally frustrating. Online Expat British supermarket. Thanks. British Online Supermarket is based in Kent, England. !With this company, we are 3 weeks on and the only 'help' I am offered is the passive aggressive suggestion that I am free to cancel my order at any time. It is now December 3rd, and still nothing. Poor communication at first but well packaged once goods eventually arrived, Wrong product sent and no answer to emails…, Order sent back to British Online Supermarket. On this site you will find a huge variety of all your favorite British and European Foods. That didnt bother me and they have to make a few quid to keep this brilliant service running. Only logged-in Which? Communications with 2 lovely ladies there by telephone were very reassuring, i was always told i could cancel the order if i wanted but i didnt there was no rush.Finally everything except a couple of things were ordered i got a prompt refund of the items that i couldnt buy in my paypal account. P.S. To other customers I would advise just being patient and being kind. Beware - I thought I would give them a chance but now regret it. Any items that were unavailable were timely credited and, in view of the current pandemic, I was surprised to receive most items ordered. I got an email from Britishonlinesupermarket and DHL monday 3rd Aug with shipment details and it arrived today Thurs 6th Aug. Everything packed brilliantly in bubble wrap, i need scissors to open them, nothing damaged. That didnt bother me and they have to make a few quid to keep this brilliant service running. Excellent value in the products, but poor show in contacting British online supermarket if you don’t receive all your order. Meanwhile Asda was named the worst supermarket for online … For most countries in Europe we have a flat box rate, so … I got an email from Britishonlinesupermarket and DHL monday 3rd Aug with shipment details and it arrived today Thurs 6th Aug. Everything packed brilliantly in bubble wrap, i need scissors to open them, nothing damaged. Able to take my money in seconds. Staff are always helpful with queries. The packaging of the goods was excellent, plenty of bubble wrap, in a box of a size that corresponded with the contents, so everything held in place. With this online shop I never had any problems. The favourite UK online grocery store for thousands of expats and Anglophiles worldwide. This would mean that Trust Pilot would charge us many thousands of pounds per month to generate good reviews and edit/remove bad reviews… British Online Supermarket does not subscribe to trust pilot as they charge for this service based on turnover. WELCOME TO BRITSUPERSTORE: British Food & Goods Delivered worldwide With so many companies offering British food and goods online, why choose Britsuperstore? The packaging of the goods was excellent, plenty of bubble wrap, in a box of a size that corresponded with the contents, so everything held in place. Will likely take months to get my money back. Jolly Grub is one of the largest British food importers of teas , jams, biscuits, chocolates and more. Never heard a word back. Reached out via email to check on order status on November 24. IS THAT ASKING TOO MUCH? AVOID! Excellent service from start to finish. In that case, could you please resend my order minus the Bovril.Thank you. Reached out via email to check on order status on November 24. 1 talking about this. British groceries,british food,british groceries in the US,british food in the US,buy british groceries on line,buy british food on line,english groceries,english food,irish groceries,scottish groceries,scottish food,british … I made an order nearly 3 weeks ago and like many others my credit card was deducted immediately. Read 14 customer reviews of the britishonlinesupermarket.com www.britishonlinesupermarket.com & compare with other Online Groceries, Supermarkets, Food & Drink at Review Centre Thanks you so much. I had to phone them about a query and the lady i spoke to was very pleasant and helpful. Since then I have heard nothing. Having not received any news or confirmation of the order, I contacted them via Chats (Messenger, so Facebook) and received a response an hour after with a rough estimate of how and when my order would be processed. I sent another email and requested a reply by return but have heard nothing since. I shouldn't have to be forced to cancel my order. Over two weeks after my order and several attempts to contact this online shop by e-mail, I have still no reply when my order will be delivered. In that case, could you please resend my order minus the Bovril.Thank you. I am happy to give you my business and happy to wait a couple of weeks but it's all about communication-tell me when I can expect my order and if it is complete and I will probably get off your case and wait patiently for it. Unable to process my order in 3 weeks. I used this company because they had certain items other similar companies didn't have but, as other reviews have said, I ordered on 12th November and am still none the wiser of if I will receive my order before Christmas and whether it will even contain half of the products I am waiting for or not. ParknShop’s flagship food hall GREATin Pacific Pla… My credit card was debited a few days later. They replied very quickly to my concerns and always let me know what was happening with my order when I contacted them. A very happy bunny here.Thanks to Kelly and Sam. The shipment arrived in New York where it was rejected and sent back to British Online Supermarket I have written to them on three occasions asking for information but so far, none has been received. I then chased them a week after, and was told half of my order had been shopped for, and the rest would be done the following week. Just thought I'd share my experience as I think this may help other potential buyers. Could not be happier and this was a trial order with i am sure more to follow especially with excellent priced delivery. I am happy to give you my business and happy to wait a couple of weeks but it's all about communication-tell me when I can expect my order and if it is complete and I will probably get off your case and wait patiently for it. All I want to know is can they meet my order and when can I expect to receive it? 4.4. british gram.com I ordered 12 jars of Marmite at 13:30 on the 26/10/2020. They replied very quickly to my concerns and always let me know what was happening with my order when I contacted them. But leaving someone hanging when they are already feeling a bit sad at Christmas time is not on! The package arrived in about 3 weeks from the order date, which is amazing since half the country is in lockdown. Worst customer service I have ever encountered in my life, and it's not even close. All items that were due to be sent out were received. British Supermarket delivering Worldwide. Just received my first delivery from British Online Supermarket to me in the Dordogne. After paying $20 duty I opened the envelope to find they'd sent Adult Bonjela by mistake. I ordered some other products with Britsuperstoreonline.com at the same time as ordering on this site and received that order 7 days later!! Will definitely be ordering again. To other customers I would advise just being patient and being kind. I have been trying to place an order for two days, I have contacted the company , and no anwers from them, The web always give's a error message "Contains Invalid Character: paRes.I hope that some day I will have a response. Buy British Food online, best prices & 21 years experience. British food shopping for British Expats. Worst customer service I have ever encountered in my life, and it's not even close. So I placed an order with British Online Supermarket on 21st September. All I want to know is can they meet my order and when can I expect to receive it? I’ve sent many emails received automated response nothing else. They asked me whether I wanted any unavailable items refunded or supplied with replacements. I believe its the Bovril that Customs objected to. I placed an order on 27 August. Any items that were unavailable were timely credited and, in view of the current pandemic, I was surprised to receive most items ordered. Placed an order on November 9th and paid in full. I used this company because they had certain items other similar companies didn't have but, as other reviews have said, I ordered on 12th November and am still none the wiser of if I will receive my order before Christmas and whether it will even contain half of the products I am waiting for or not. The shipment arrived in New York where it was rejected and sent back to British Online Supermarket I have written to them on three occasions asking for information but so far, none has been received. We are one of the legit sources of anabolic steroids and other bodybuilding supplements online. I also made an order from another online shop and received my order within 10 days.