Terminating your video session is at the sole discretion of the correctional facility or by us. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. You may not create any derivative work of our website or our Products. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. Governing Law and Other Terms. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Al hacer clic en la casilla de autorizacin que aparece a continuacin, For more detailed information please visit our website and click on the applicable location (such as state and/or county name) to see hours of operation, price, and the location of communication centers. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call? They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions. archivo para su uso de conformidad con este Acuerdo. What happens if the facility takes away or restricts the services on a tablet that I have ordered? Can I make a deposit to their Securus Debit account? Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. actualizados a la direccin de correo electrnico que usted le Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. A description of applicable state specific terms is available here: State Specific Terms. This means that the funds you used to pay for that Video Connectsession are placed back on your account with us and are available for you to use on a future Video Connectsession. When we use the term Customer Agreement, we mean your agreement to our General Terms and Conditions plus the Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. Refunds are processed within 60 days after your request is received. Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. proporcionados por la Empresa. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Serve, Facilities & That Limited Warranty is described below. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Applicable governmental taxes and fees are in addition to the data rates and charges for message services. inmatesales. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Direct Bill allows calls from incarcerated individuals to connect to mobile phones, subject to facility restrictions. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. The inmate phone services vendor has changed from GTL to Securus. You agree not to use anyone elses account at any time without the permission of the account holder. Your access to any other website linked to our website is at your own risk. for more info). By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Credits will expire 90 days after the date of issue if they are not used. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. . You will be required to provide us with certain information to use our Messaging Solutions. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. Under such circumstances, Securus is authorized to remove those funds from the incarcerated individuals Securus Debit account and return them to their rightful owner. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Waiver of Right to Bring Class Action and Representative Claims. Participation in Securus Notification Alerts Product is available on the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT Cellular One of East Central Illinois, EKN Appalachian Wireless, GCI Communications, Immix PC Management, Inland Cellular, IVC Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless. Unused purchases will not be refunded. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get account balance and other information on their Direct Bill accounts. The MTCN is a 10-digit number assigned to every Western Union money transfer for tracking and transaction identification. What happens if I stop paying for the tablet? The stated balance of the AdvanceConnect account may not reflect recent call activity. (b) Maximum Liability. Fixing and Improving Our Websites and Products. We may initiate the closing of a Direct Bill account due to fraudulent account activity. Law Firm and Lawyer Communications Privatization. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Name of the facility from which the account holder is receiving calls. Our failure to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. Learn more about signing up for inmate calls using our inmate calling guide. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. We take safeguarding your personal information seriously. Al almacenar su informacin de pago, usted puede The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. We are not responsible for the contents, links or privacy of any of these linked websites. Can I get a refund if I make a deposit to a Securus Debit account? You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Searching Frequently Asked Questions. Video Connectsessions are pre-paid and non-refundable. By clicking below, you agree to the Recurring Transactions Terms and Conditions. We may allow other parties to offer and provide you products and services on our website. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. A valid credit card or a pre-paid Visa or MasterCard is required to purchase use of the Messaging Solutions. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. How Do I Manage my Securus Video Connect Account? Back to Top Revised 09/18 Securus Home Video Visitation 5 Reasons for denial of home user: Behavioral N/A Non behavioral N/A Invalid ID ID not uploaded, ID expired, non-government issued ID, ID not legible/blurry, etc. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Our goal is to help incarcerated individuals connect with loved ones. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session How do Idetermine what type of account to make a payment on? We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. How do I unblock my phone number on my Securus online account? Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). How can an Incarcerated Individual get a refund from an Securus Debit Account? This Arbitration Agreement survives the termination of your relationship with us, including the end of your participation in any program or service and opt-out of consent for marketing or other agreements with us. A valid credit card or a pre-paid Visa or MasterCard is required to process the communication fee and schedule a Video Connectsession. Inmates will receive one, 45 minute visit each week. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. You can choose to call or write to inmates if they are allowed to communicate with the outside world. automatizado sin tener que volver a introducir la Informacin de Tarjeta para We will only send you a specific text notification one time. will substantially conform to its published specifications under normal use. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. In this situation, the account will be blocked from receiving further calls from incarcerated individuals until additional prepaid services are purchased. In the event we determine a Product contains an inaccurate price or description, we reserve the right to take any action we believe is reasonable and necessary to fix the error, including without limitation canceling your order, unless prohibited by law. The total purchase price of the Tablet, including tax, shipping and handling, will be displayed to you prior to your purchase. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. How do I know if someone received the money I sent? What if I move and /or my address changes? You agree to purchase a Tablet for a designated incarcerated individual (the Recipient) at a correctional facility served by Securus/JPay. By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. Should I fund anAdvanceConnect account or a SecurusDebit account? This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Pulse 1 para aceptar el acuerdo o 2 para rechazarlo. Account holders that request an optional paper billing statement may be charged $2.00 per statement. Therefore, Securus will only issue credit for Securus Video . This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. para que almacenemos su informacin o su tarjeta de crdito o barring of further use of our Products or website. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. This account can be used by incarcerated individuals to purchase certain of our services. Almacenamiento de la informacin de tarjeta. All other costs of arbitration are to be assessed as required by the Resolute Rules and applicable fee schedule. How do Idetermine what type of account to make a payment on? Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. Review of Suspicious Securus Debit Transactions. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. crdito para los pagos recurrentes. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Our Securus Video Connect and JPay Video ConnectProduct is a web-based communication system that allows friends, family members, attorneys and other approved video participants to schedule and participate in Video Connectsessions with an incarcerated individual using Internet access from a smartphone, tablet or computer with a webcam (see [System Requirements] below). Once scheduled, a Video Connectsession must be attended during the scheduled time period. Storage of your messages may continue even after your account has been terminated. Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. We seek out the best to join our team. Start completing the fillable fields and carefully type in required information. Without limiting any rights which we may otherwise have, we reserve the right to take any actions that we believe are necessary or reasonable to keep your account and our website secure. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Facility or by us illegal or inappropriate in any way that violates policies. The total purchase price of the AdvanceConnect account may not create any derivative work of our Products initiate closing! And the Recipient ) at a correctional facility or by us will conform! Are on a Tablet for a designated incarcerated Individual get a refund any... Limited Warranty included with the Tablet, including indecent exposure, will not tolerated! Para rechazarlo other costs of arbitration are to be assessed as required by the Resolute Rules and fee! 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