We apologize for any frustration with your services as that is never our intent. (The consumer indicated he/she ACCEPTED the response from the business.) Well guide you through the process. In This Guide: Our Take | Overview | Plans | Locations | Cost | Customer Reviews | Our Conclusion | FAQs |Methodology. All rights reserved. Your account is closed out and there are no fees. Should you use Moxie to get rid of your pest problem? Stay up to date with the latest reviews. This will surely increase the credibility of your complaint. When you consider that some of Moxie's rivals have had hundreds of complaints from the last year alone, we're not exactly sure why this pest control service takes such a hit to the letter grade. Great service! How is a company allowed to lie to you an d then legally take your money when they have not done what they said? ***Document Attached***
When I called Moxie, they told me that I needed to pay a cancellation fee of $148 and I refused and told them that they are scamming people and that their business is unethical. I was promised the account manager will contact me and everything was taking care of. I just noticed that they are continuing to bill my account. He stated that they would come out again and redo the service, but I told him that if this was the way they do business, I did want anything to do with their business. We have also refunded the initial payment making it so you have not paid anything to Moxie. 149 reviews of Moxie Pest Control - San Antonio "We recently switched from Terminix to Moxie and it was the right choice! 164 total complaints in the last 3 years. Call Moxie Pest Control customer service at 1 (800) 662-1884 2. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We are more than happy to come out again and service your home at no cost in order to address the concerns you have listed. We apologize for any confusion with your account. Thats why Moxie Pest Control takes pride in making you happy and comfortable in your own home. Claim it and get a lot of features. Call Us: (661) 386-4114
Desired outcome: Where can you buy the best Pet Meds? You can also easily access your account details via Moxies customer portal. Moxie Pest Control - 194 Unbiased Reviews - 60% gave a superior overall rating - Prices 21% higher than average - Compare 67 Exterminators nearby . We do this by waging war against the spiders, bugs and other uninvited guests that live in your home. Yes, it is worth it to have a professional exterminator spray for pests. That is why I expect them to refund my initial payment in the amount of $89. It appears that this company is intentionally ignoring my cancellation requests. For example, if you live in an area with long, cold winters, you won't need pest control treatments as often during those periods. We apologize for any confusion in the matter but hope that our gesture leaves you feeling better about the near year we had the opportunity to protect you and your home. Make sure to get the details of the fee in writing before you agree to anything. Pest Control Headquarters Multi Location Business Find locations Contact Information 14635 W 101st Ter Lenexa, KS 66215-1122 Visit Website (913) 416-1205 Want a quote from this business? Affiliate Disclosure: This OldHouses Reviews Team is committed to delivering Read More honest, objective, and independent reviews on home products and services. cancel any fraudulent amount due they have on my fraudulent account they set up for me fraudulently. Almost every pest control company will schedule you for quarterly treatments at a minimum, but you may need month-to-month service at first (like when trying to disrupt the lifecycle of breeding cockroaches"gross, we know"). Terminix doesnt offer any money-back guarantees. On 8/11/22 Moxie Pest Control did an initial service at my residence which was nothing close to the description provided by the technician (full yard coverage and dusting of the eaves around the house and porch areas). They sell you on one thing and bill you for another. You shouldn't have to worry about weather affecting pest control treatments. Moxies customer portal lets users manage billing, view service history and update information with ease. How Much Does A Home Security System Cost. The employee stopped by and did not mention about any additional charges. There is a standard process that we follow in order to properly close out accounts, get all necessary feedback and ensure all parties are understanding of the separation. Call and confirm your issue is included in coverage if you dont see it on our list below. Start by calling customer service at 1-800-667-9301. The representative will ask for your account information and may try to talk you out of cancelling, but just be firm and reiterate that you want to cancel. Unlike its top competitors, Terminix offers an online chat function that allows customers to communicate with Terminix representatives in real time. Terminix serves over one million more customers than Orkin, with a total of 2.8 million residential and commercial customers. He offered to extend a free quarterly maintenance for September or to reduce the fee for early termination of the agreement. Many of the pesticides are insoluble, meaning they won't wash away with rain. Pest control is necessary to keep your home clean and comfortable. Terminix also acquired Moxies operations in Texas and Georgia. We are sorry that you did not have the best experience as that means everything to us. Furthermore they are charging me a cancellation fee for this service that I was falsely enrolled in. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. In some areas, the local Moxie branch gets lots of five-star ratings, while in others the average hovers around a just-okay three stars. Your plan will likely include unlimited service calls between scheduled visits, so you're covered if you still see bugs or critters crawling around in the meanwhile. In addition to the general pest control services, Moxies offers specialty pest add-ons. A technician starts by inspecting your home. Your email address will not be published. Orkin stands out for its huge array of online resources. However, Moxie Pest Control lacks the coverage of national companies: Its available only in 20 states. Call and confirm your issue is included in coverage if you dont see it on our list below. If you're dealing with gophers, voles, moles, bed bugs or want rodent exclusion measures in place (not just removing the ones you already have), those are available as add-ons to your package if your particular Moxie branch offers them. Thank You,
I signed up for that. Terms of Use We all know that your smile is one of your most important features, and sometimes it's just not as bright as you like. When is the best time of year for pest control?
We take all feedback such as this seriously and address all concerns accordingly. We researched the best pest control companies in the United States and compared Orkin and Terminix to help you determine which provider is right for you. Yesterday, on 8/31 I received a phone call about termite services. Sometimes you can schedule directly through the provider's website and set up payment for your plan, but many require you to reach out for a quote and then set up an appointment over the phone with their branch in your area. *Aptive was named #1 Overall Company by BestCompany.com. Thank You,
I text her back saying I had just emailed you guys yesterday to cancel. The rep finally agreed to waive the cancellation fee but would not refund my $159. Moxie Pest Control, LP; Complaints (current page) Share Print. Just call customer service and let them know that you need to cancel.
If the thought of these annoying insects gets you scratching, you're not alone. Orkin is transparent about its services online, breaking down each step and noting specific products and treatments. Our records show that we had your annual agreement signed on 8/4 and were able to come out on that date and remove the wasp nests. Welcome to the neighborhood. For a complete list of products we use, visitgoaptive.com/our-products. That's greedy, shady business practices. Qualifying homes receive the Nix and Fix Termite Guarantee, ensuring you never have to pay for treatments or repairs from termite damage so long as you keep your plan. I have text messages of scheduled appointments and cancellations and appointments where I was expecting them and they didn't show (wasting my time and money). I also need to replace my credit card account because of all this. If a consumer invites a pest control service to his home for an inspection or a one-time treatment for emergency pest services, any long-term contract signed at the time may be canceled within 72 hours, as usual. To determine the best pest control company ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 30 major companies, with each companys star rating determined by evaluating a variety of metrics, including: Compare Quotes From Top-rated Pest Control Services. ******** *******
Please reach out to me if this is something that you would like and I will personally work with you on coordinating. Great service!, Friendly, respectful, and knowledgeable. In some cases, there may be a cancellation fee. Since 2001, Moxie Pest Control has been providing high-quality service in the pest control industry. It is never our intent to mislead any of our customers. See whats new in The Neighborhood: Aptives hub for tips and insights to help you learn, prepare, and protect what matters most. Note that complaint text that is displayed might not represent all complaints filed with BBB. Submitting a response indicates a willingness to work with customers to make things right. 5.0. I had to open a dispute with my credit card company to receive the remaining credit since Moxie refused to refund the full amount.I would not do business or recommend this company. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Copyright 2023 This Old House Ventures, LLC. Moxie services customers all over the country and we stand behind our goal to improve the quality of life for our customers, employees and communities. I sent 2 more emails that day & on 11 Nov and still no response. The first treatment they treated the yard, cleared the spider webs all around the house, sprayed the foundation. Moxie Pest Control operates in 20 states, including: *In these states, Moxie Pest Control operates under the name Joshuas Pest Control. Which foreclosure listing website is the best? Select the arrows to view more locations. Continuing his sales pitch by over talking you while you politely say no, no thanks etc. However, if you're dealing with an infestation, you'll need pest control to tackle areas on the interior of the home where bugs might be hiding like electrical receptacles, pipes, in the back of cupboards, or other small spaces. Youll also need to know your reason for cancelling so that you can give customer service a brief explanation. Moxie Pest Control will recommend many of these add-ons as part of their tailored-solutions services that adapt their General Package to meet each customers needs. Thank you! Our star ratings are based on a range of criteria and are determined solely by our editorial team. Job Description. . We will review your feedback to ensure everyone that has interacted with you is adhering to these standards and address accordingly. In addition, I started to get emails from Moxie pest services about services, which I did not request. The pest control company's central focus is on expert service, experience, and building life-long connections with customers, and its primary goal is to make customers feel comfortable in their homes by delivering the safest, most effective pest control services possible. A pest control treatment schedule will also take into account the climate you live in. At Moxie, were more than a pest control company, were your neighborsCall us old-fashioned, but we believe in taking care of our community. The Re-Treatment Program guarantees free re-treatment if termites return. With no supervisor at the call center, I guess that they just dont care about customer service. Eric B. Terminix and Orkin each offer comprehensive services, more than a century of experience, and satisfaction guarantees. Do Not Sell or Share My Personal Information COVID update: Moxie Pest Control has updated their hours and services. Please let us know if there is anything additional that you need and we will assist you. Finally forcing homeowner to become confrontational in Moxie Pest Control promises you that if you sign the one year contract they can eliminate your insect problems. The defined trail theyre making is no accident, thoughthose ant scavengers are Solid service. It's an exciting time! I will always use Terminix because of the kindness and respect I receive from my technician. She replies "No problem, I will have that updated on your account. After they sprayed I noticed more bugs in my house, specifically little red bugs I found in plastic ware that I never had a problem with since living here over the past 3 years. My name is [edited] at[edited]. Submit a complaint and get your issue resolved. We'll keep you informed, and we'll never sell your information to anyone. We have also closed out the account so that you will receive no further contact or invoices. If you have feedback on how we can make you a happier customer, give us a call. Moxie Pest Control is well known for focusing on expert service and building lifelong connections with employees and customers. 6. Per our conversation we are going to work with you to determine the extent of the damage and what we can do to resolve. 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