Typically, this will be the confirmation email . Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Online is the quickest way to apply and receive your card. Theater of popular music. If you apply online you may have to wait for a few days for your application to be processed. Get weekly Wirral View updates in your inbox. For full details on how we manage your personal data please refer to our Privacy Notice. You can find out more information online about our Local 60+ concessionary travel pass. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. can i use my greater manchester bus pass in blackpool Harekete Ge. Why must I now pay 10 for an Over 60s Travel Pass? Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Find out about public transport fares and passes. You can also replace your lost or damaged bus pass by phoning us on 01634 333 333. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. If you are eligible for a National Travel Pass, and have applied at a Merseytravel Centre or by post, your pass will be processed separately and If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. They may, at their discretion, replace a lost or stolen ticket or pass (with a ticket or pass of the same date and type) for a 25 charge. You can find out more information about the DVLA standards onlinehere. We aim to have normal service resumed as swiftly as possible. For local rail queries, you can speak to Merseyrail or for other rail services, check out online services for National Rail. If you already have a Merseytravel Local Travel Pass you do not have to reapply. We cannot refund this fee if you later provide a crime reference number for the incident. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Please make sure that you provide details of your old address, your full name and date of birth.. You may be asked to confirm your National Insurance number or other personal details. Click here to see if your address is within Merseyside. /Width 420 Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . If you do not have photographic identification, we will not be able to process your application by post and you will need to go to your local Merseytravel Centre to continue with your application. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? Plan your journey with the Merseytravel Journey Planner. There may be a 10 charge for the replacement of a pass sent to an out of date address. Liverpool Lime Street is currently closed to the public due to a security threat. Thanks for subscribing! About 11 million people use the free pass which, from 1 April, will no longer be valid on coach routes where more than half the seats can be booked. Concession, Merseytravel, PO Box 1976, Liverpool, L69 3HN. I think Ive left something on the bus. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Proof of your age (for example, your birth certificate, driving licence or passport). Using your disabled persons bus pass. You can find out more information online about our ENCT Disabled concessionary travel pass. If you're not a Medway resident find out how to apply for an older person's bus pass outside of Medway. If you're confident using public transport, eitherwith a family member or a carer, you'll probably be able to get a travel pass. /Subtype/Image Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Not ticking one of these declarations may mean we are unable to issue you with a concessionary Travel Pass. The replacement pass will be sent to you by post. Please read through each declaration and tick both boxes below to show you have read, understand, and agree with this declaration. Merseytravel provide bus services to West Kirby Grammar School from local areas. You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to help with your query. We aim to have normal service resumed as swiftly as possible. Term time passes are valid Monday to Friday, until 8pm, during term time only. merseytravel fast tag login. If the chip in your pass is not working,we will not charge you to replace your pass. If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. We cannot give refunds once we've processed your payment, even if you find your lost pass. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. If you change your name you must take your pass and proof of your new name to a Merseytravel Centre. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. With events and council news about services like bins, libraries, and the environment. showing your full face without a hat. The Mersey Ferryservice operates a commuter service between Seacombe and Liverpool. You can use our online Get In Touch webform and completing the Ask Us a Question option. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer - usually your local council. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . /Filter/DCTDecode Designed and powered by Aged 19+ If you are aged 19+, you may qualify for assistance towards travel costs. We will charge you to replace a damaged pass. It must be dated within the last 12 months. Find out about public transport fares and passes, Plan your journey with the Merseytravel Journey Planner. Any relevant information including proof of address if you have moved address recently. Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Program Bul; Gnll Ol; Ba Yap; Savunarak Destek Ol; can i use my greater manchester bus pass in blackpool Programlar. Proof of your last daytime seizure from your neurologist or GP. Make sure that you have told us if you have changed your name . There must be at least 6 months remaining on your award. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. Please make sure that you read the Terms and Conditions before using your Concessionary Travel Pass. Receive 8 points or more under the 'Moving around' or 'Communicating . What to do next will depend on where you lost your item. Proof that your address is in Merseyside (for example, a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions). My pass does not scan on buses within Merseyside. Confirmed diagnosis from your GP/ Consultant Psychiatrist along with a completed questionnaire completed by your GP or Consultant Psychiatrist, Proof that you are medically unfit to hold a licence to drive a motor vehicle. to ensure it's working. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. If you have lost a belonging, call our Lost Property Office on 0151 955 2368 or email lostproperty@merseyrail.org. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. For information please call 0151 330 1000, tweet @Merseytravel or. good quality. If you need further support or have any questions about the LCR Resident Discount Scheme, you can use our online Get In Touch webform and complete the Ask Us a Question option. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. can i use my greater manchester bus pass in blackpool In the Top Up My Account panel, enter the amount you want to top-up and click the Top Up button. You should receive your replacement pass within 6 weeks. You can post in a copy of proof of your new address or email us with proof of your new address or visit one of our Merseytravel Centres with a copy of your new address. I confirm that, as far as I know, the details I have provided are complete and accurate. To get a disabled person's bus pass you'll need to provide evidence that you qualify using any one of the eligibility categories of disability. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. If your information is older than 12-months or not relevant to the category which you have applied under, the information will be returned ad your application delayed. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. There is a 5 fee to replace a lost or damaged Senior Pass. By typing your name electronically in the signature box on this application form you agree, acknowledge and intend that this will constitute your signature for the purposes of this application. Your new pass will be not sent until a week before your old pass expires. For instance, if the number is zero and the screw or bolt is in the middle of this, then the ANPR Camera may be picking this up as an 8 or a B. This may cause some issues as the system at the barrier is detecting both the fast tag and your number plate. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Please make sure that your photograph meets our digital standards. We aim to have normal service resumed as swiftly as possible. If you need it, we can give you information about travel passes or in other formats (such as in large print, in Braille or on audio CD). You will be asked to enter you card numbers, expiry date and year. Check when you qualify by visiting GOV.UK. Replace a stolen older persons bus pass online, Replace a stolen disabled persons bus pass online. In the past we have not charged for one of these passes, but from 1. Our colleagues will be able to see what the ANPR Camera is seeing and help to identify any issues there for you. ck3 alexander the great dna. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. If your Senior Pass has been stolen, report it to the police. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. If you prefer, you can let us know about a change in your name byemail to. %PDF-1.4 We would also recommend not to stop too close to the vehicle in front of you and approach the barrier slowly allowing the ANPR camera enough time to read your number plate. We will accept one of the followingas evidence;a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. taken against a white or pale background. Or, you can visit a Merseytravel Centre in person for further support. The charge to replace a lost bus pass is 10.00. passport size. Found pass. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Metro Card will launch on 2 December, replacing Walrus. We are unable to provide a copy of the receipt of this type of payment. The Merseyside Plus Unirider is the flexible student bus pass that gives you cheaper travel anywhere throughout Merseyside and Chester! You can call our Customer Service Contact Centre on 0151 330 1000where a member of the team will be able to cancel your lost or stolen pass. You cannot apply online if you do not receive these benefits. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Arriva North West. Once you become eligible for your English National Concessionary Travel Pass we will automatically send your card to you by post. Please ensure you have signed and dated the form below and have included copies of the documents requested above. In Wales you can get a bus pass when you reach 60. If you are eligible for a Local Travel Pass and have applied in person at a Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. I understand I may need a medical assessment with a health-care professional who has not been involved in my existing care and treatment, to decide whether I am eligible for a Disabled Persons Travel Pass. Travel concessions for people with a disability. Check out some of our frequently asked questions. I have lost my pass/it has been stolen. I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. % This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. No trains are running from the station. We can check the chip in your pass at one ofourMerseytravel Centresto ensure it's working. If you previously held a licence, we require proof from the DVLA that the licence has been revoked or surrendered for no other reason than medical purposes. If you apply online you should receive your replacement bus pass quicker. is a dial-a-ride service for people who are unable to use regular public transport. (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. You can find more . We are sorry for any inconvenience caused. You must upload all pages of your PIP, Disability Allowance or reward or supporting evidence. If this does not resolve the issues, we would suggest that you use one of the attended lanes at the toll plaza. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. T-FLOW account online at merseytunnels.co.uk. Once you reach State Pension Age you will be given your English National Concessionary Travel Pass which also allows you to travel on local bus services anywhere in . You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. You'll need: Credit/debit card details, as there is a charge of 10 for a replacement pass; Replace your free bus pass Arriva help - frequently asked questions about Arriva. This page is not monitored 24/7. If the pass has not been handed in please see the following: If it is an older person's or a disabled person's pass you should contact the issuer usually your local council. Telephone: 0151 330 1000 B. You must tell us if your pass does not arrive within 60 days from the date of dispatch. If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Seven days after you have notified us of the loss, a replacement can be ordered by contacting us again and paying the fee of 10.00. You can view receipts for payments for up to 6 months. Publi le 25 fvrier 2023 par . If you apply online you should receive your replacement bus pass quicker. Travelling with a companion. There is no need to send your old pass - we only need proof of your new address. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. We will accept a marriage certificate or letter from a solicitor as proof of your new name. Merseytravel Centre when you bring your application. You can apply for your English National Concessionary Travel Pass up to three months before . Mersey Ferries also offer a range of cruises. Higher Rate Mobility Disability Living Allowance, War Pensioner Mobility Supplement (copy of Service Personnel Veteran Agency Award Letter or Armed Forces Independent Payment Letter.). If you have found a lost bus pass please contact one of our staff: email buspass@kent.gov.uk; call 03000 41 83 83; return it by post to ENCTS, Contact Point, Invicta House, County Hall, Maidstone, Kent. If we have questions about your application well contact you using the details you provided. If you need further support or have any questions about the Merseylink service you can use our online Get In Touch webform and completing the Ask Us a Question option, or you can call our Customer Service Contact Centre on 0151 330 1002. You can call our Customer Service Contact Centre on 0151 330 1004. If you are a member of the press or media and have a query, please send an email to communications@liverpoolcityregion-ca.gov.uk where a member of our Communications Team will contact you back directly. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Pass holders will also be unable to travel free on . The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. You must provide photographic proof of your address to confirm that you are a permanent resident within the Merseyside area. We are sorry for any inconvenience caused. Student bus travel from just 98p** per day - Unlimited good times! Please try again. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. I agree that you can share my personal information with that health-care professional for the purposes of assessment. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. Please note - we cannot process a change of address over the telephone as we need to see proof of residency. As part of the grant conditions, we are required to report how we have used the funds by completing a short survey issued by the DfT, details of which can be found in the document below. Changes to the older and disabled bus passes - times of travel. Further information on the disabled persons bus pass. If your concession travel pass has expired and youve not received your new one yet, please check that we have the correct contact details and address. You can call our Customer Service Contact Centre on 0151 330 1003, or you can speak to a member of the team at any of the Mersey Ferry terminals. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. /Length 16938 The Taipei Anytime coupon will be distributed from May 1, 2022 to December 31, 2022. Faulty pass. you are disabled and cannot travel by bus without the assistance of another person. 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