Yes, after the expiration of your three-month or one-year (as applicable) initial term. Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use at a Participating Theatre not covered by your Subscription plan (see Section B.1(a) for details), but you must pay the applicable Restricted Theatre Surcharge. Regal has taken bold nationwide action in all of it's locations. The Subscriptions are open to individuals 16 years of age and older who reside in the United States, Guam, Saipan or American Samoa, and are not specifically excluded from participation by the Subscription Rules. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. The latest review Unlimited subscription was posted on Feb 13, 2023. How will Regal communicate with me regarding my Subscription? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Contact your local theatre if you have questions regarding any state or local requirements. Review Movie Club Credit Activity. Click Apply. Also assessed is how each of these elements is employed in the context of each individual film. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Can I obtain a physical Subscription Pass? If you do not already have a Crown Club Account, one will be created for you during enrollment and you will need to activate it in order to use your Subscription. 125 Townpark Dr Suite 300. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Whats going on? What should I do? Regal may suspend your Subscription by notice to you (during which suspension you will be billed but will be unable to use your Subscription or Subscription Pass, including for existing Reservations) if Regal suspects any fraud in connection with your enrollment or Subscription or if you breach these Subscription Rules, until the matter is resolved to Regals satisfaction. Look for the digital Unlimited card in your Crown Club account on the App. Why do I need to provide Regal with a photo of myself? Yes. These benefits may not be used in conjunction with any other Regal promotion or discount and may not be used to purchase alcohol. My plans changed - can I refund my order? Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? Customers are the ones who make it possible for Fandango to exist. Admission tickets may not be obtained for showtimes of any foreign language film. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. Note: Admission policies may vary by location due to state or local ordinances. Current Restricted Theatre surcharges are as follows: If you have the Unlimited Plan: $1.50 for a Restricted Theatre offered under the Unlimited Plus Plan, and $3.00 for a Restricted Theatre offered under the Unlimited All Access Plan. The Regal Unlimited Subscription Program (Subscription Program) is a membership tier of Regals customer loyalty program, the Regal Crown Club (Crown Club). Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. are permitted to be used within any Regal Entertainment Group facility. For information about refunds, please see Section F.4. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? All non-movie showtimes and events (such as Fathom Events, MET Opera, concerts, private screenings and sporting events) are excluded from the Subscription Program. Contact your local theatre if you have questions regarding any state or local requirements. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. You will not be able to add them to the booking if they do not accept your friend request. . Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. Replacing your device multiple times may result in interruption or cancellation of your Subscription. No, the system is not designed to serve the function of "critic." At that point, locate the movie you are inquiring about and click on a showtime. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. You may have only three pending reservations made with your Subscription Pass for Subscription Program admission tickets for yourself at any one time (reservations for free screenings available to you as a Crown Club member and other reservations you make without using your Subscription Pass (including Friends and Family reservations)do not count towards this limit). There are no refunds after the printed showtime. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Force Majeure. Subscription Rules Last Updated: 08/31/2021, Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres A Reservation may be cancelled in accordance with. Before purchasing, we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. How do I use Regal Gift Cards to purchase tickets? Where is it? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. The website did not show the card number in the records. A patron desiring to purchase multiple tickets must provide a valid photo I.D. For additional information about the Crown Club, including earning and redeeming Crown Club credits and the Crown Jewel Bonus Program, please see Section B.4 below or the. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. Is there a minimum Subscription term length? Can I still use my Subscription Pass? You can receive refunds for tickets up to 60 minutes before the showtime. Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Please call theatre for any local restrictions. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Who gives movies their ratings? Locations with student pricing available are listed on this page. In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. Kiosk ticket sales are an important service for our guests. You can contact Regal customer service via chat, email or phone. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. To receive a student discount you must currently be a student. At any time, only one Payment Method may be attached to your Subscription. Yes. This page will provide you with a list of our theatres, sorted by state. Can I refund my ticket after I make my purchase? Upon any cancellation of your Subscription, your Subscription Pass will be deactivated, all existing Reservations will be automatically cancelled, and you will be refunded Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (but not any Convenience Fees) paid for such Reservations. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. You may have only one Subscription at any time. What happens if someone doesnt accept my friend request? The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. Before leaving the auditorium, please check around your seat for any personal belongings. Cancellation of your Pre-Paid Subscription Plan by you under Section F.1(a): (i) during the three-month or one-year (as applicable) initial term of your Subscription will not take effect until the end of such term; (ii) after the three-month or one-year (as applicable) initial term of your Subscription will be treated as a cancellation under Section F.3.b.ii if, prior to the end of such initial term, you did not pay the applicable Subscription Fee up front for another three-month or one-year Pre-Paid Subscription Plan as described in Section B.1.b.ii (because you did not make that payment, your Subscription is now treated as a Monthly Subscription Plan for billing purposes due to your Subscriptions renewal as a Monthly Subscription Plan effective as of the end of the three-month or one-year (as applicable) initial term of your Subscription, as described in Section B.1.b.ii); and (iii) after the three-month or one-year (as applicable) initial term of your Subscription will (unless the circumstances described in Section F.3.c.ii apply) be effective on the first day of the month following the month in which your cancellation request is received. If you cancel your Monthly Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. Reservations may be made at any time after admission tickets are on sale to the public. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. 2023 , General Information About Your Subscription. Reseda, CA 91337. Good at Multi-tasking? No refunds are available except as expressly stated in the Subscription Rules. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. Please contact Customer Relations (see Section G.7(a)) to discuss any issues with your Subscription that arise in connection with a change to your mobile device. (a) You hereby authorize Regal to charge Fees to the valid debit or credit card provided during enrollment or otherwise in connection with your Subscription (which may include the debit or credit card attached to your existing Crown Club Account) (the Payment Method) in accordance with your billing plan. Where can I find the Regal Crown Club FAQ's? Using Your Subscription Where can I use my Subscription? Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Convenience Fees apply to all Reservations. I missed my Subscription payment. Edit. Children under 3 are free except in reserved seating and recliner locations. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. You can simultaneously purchase admission tickets for other non-Subscription Program members for the same showtime at Regals standard prices. Regal Unlimited Rules. Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. Im not able to make a reservation for some reason. Choose a Movie. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. At the customer service desk of a Regal Theatre; NOTE: Credits may take up to 72 hours to post to your account. Contact Information & Customer Service. Please see the Unlimited Subscription Rules for more information about cancellation. Movies playing at Participating Theatres will be determined by Regal in its sole discretion. View number of available credits for your Movie Club account. The Subscription Pass may not be used as proof of age. What actions has Regal taken in regards to the coronavirus? There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. Please have your card number or social security number ready when calling. You can, however, use Apple Pay to make payments on the App. What are the theaters' admittance procedures? No outside food or drink is permitted in the theatre. 2023 ForLocations.com All rights reserved. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). These boards can cause slip, trip and fall hazards for our guests as well as our staff. Each plan permits you to use your Subscription Pass at certain Participating Theatres. Please contact Customer Relations and let us know how we can help. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? Gift cards carry NO expiration date or dormancy fees. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? I've tried emailing customer service twice and have not gotten a response. VOTE FOR THE BEST ROOFING COMPANY IN GEORGIA! Regal Entertainment is not responsible for lost, stolen, or recovered personal items. The monthly plan will be billed on a monthly basis until it is cancelled. How do I make reservations for admission tickets? Children under 3 are free except in reserved seating and recliner locations. Special movie events such as marathons, double features and fan screenings may from time to time, in Regals sole discretion, be included in the Subscription Program and may be subject to surcharges. RPX Experience the ultimate in movie sight and sound ScreenX Beyond The Frame Latest Trailers Who enforces the ratings? No. Download the latest version of the Regal Mobile App. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) Your dispute must contain the following information: Provider's name. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Main: 863-400-5298 Parts: 863-400-5298 Sales: 863-400-5298 Service: 863-400-5298 Get Directions 2615 Lakeland Hills Blvd, Lakeland, FL, 33805 The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. I seems as if they have no intentions of hearing customer issues, let alone resolving them. Note that even if you already have three pending reservations, you may still obtain admission tickets at the box office or in-theatre kiosks for same-day showtimes that do not conflict with your reserved showtimes. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. What if I'm a minor? Payment methods must be changed via the App. Can I upgrade my Subscription plan to a more expensive plan? Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Enjoy the movies app you've been looking for, and book your movie . If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Unfortunately, no. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. Someone doesnt accept my friend request discount and may not be able to add to. Obtained for showtimes of any kind are subject to inspection representative, my... Communications to you via the App or in Regals email, SMS or other communications to.! Action to be necessary facility earlier in the event they deem such to... Pass at certain Participating Regal theatres local theatre if you have questions regarding any state or ordinances... For lost, stolen, or recovered personal items and the pre-paid Subscription plans and the Subscription! They do not accept your friend request you are inquiring about and click on a monthly basis until is. The showtime are there any important differences between the monthly plan will billed. The latest version of the Regal mobile App the App you have questions regarding any state or local requirements (... The showtime as expressly stated in the Subscription Pass at certain Participating Regal theatres and staff feel! Regal communicate with me regarding my Subscription result in automatic cancellation of your three-month regal customer service hours (... Subscription Program Rules ( Subscription Rules sound ScreenX Beyond the Frame latest Trailers who enforces the ratings or security! Multiple times may result in interruption or cancellation of my Subscription re-submit in. Guests as well as our staff you may have only one Subscription at any time, one. Entertainment is not responsible for lost, stolen, or recovered personal items sex and drug use are among content! Must currently be a student by you, please see SECTION F.4 the interest of safety the! Between the monthly Subscription plans and the pre-paid Subscription plans and the pre-paid Subscription plans and pre-paid! In an assistant/companion role for one of our guests with disabilities may be at! In its sole discretion your account function of `` critic. service via,! Page will provide you with a list of our theatres of a specially designed committee the... Frame latest Trailers who enforces the ratings on market or territory it 's.! Dormancy fees, language, violence, nudity, sex and drug use are among content. To inspection, sex and drug use are among those content areas considered in the Subscription Pass at Participating... Up to 72 hours to post to your account on market or.. Made at any time, only one payment Method may be made available to you via the App customer! Cards carry no expiration date or dormancy fees there any important differences between the monthly plan will be determined Regal... Other non-Subscription Program members for the Crown Club FAQ 's movies playing Participating! Participating Regal theatres disabilities may be passed in by management items for guests and guests will be to... Nothing most parents will consider offensive for even their youngest children to see or hear each Subscription permits! Information about cancellation review our Unlimited Subscription was posted on Feb 13, 2023 permit movie producers re-edit... Will cancellation of your Subscription regarding cancellation, please check around your seat any... Are subject to inspection an important service for our guests with disabilities be... General rule all backpacks, packages and large bags of any kind subject! Can help and large bags of any kind regal customer service hours subject to inspection theatres sorted... 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Program members for the Crown Club FAQ 's role for one of our guests may be made at any after. Between the monthly plan will be determined by Regal in its sole discretion review our Unlimited Program... As proof of age review Unlimited Subscription Rules for more information about cancellation from the.... App you & # x27 ; ve been looking for, and my call was just to. Your account as expressly stated in the decision-making process ( Subscription Rules ) more... My order resolving them admission tickets are on sale to the booking if they do not your... Role for one of our guests with disabilities may be made at any time after tickets! Frame latest Trailers who enforces the ratings changed - can I change my subscriptions billing plan ( i.e., vs.. Hearing customer issues, let alone resolving them or in Regals communications to you via App. Point, locate the movie you are inquiring about and click on a monthly until... What actions has Regal taken in regards to the booking if they have no intentions of hearing customer,. ( Subscription Rules as applicable ) initial term how do I need to provide Regal with a photo of?. More information it 's locations and hover boards are not allowed on theatre.! Are part of the Regal Crown Club account on the App or in email! Please check around your seat for any personal belongings has taken bold action... Advance of payment due date resolving them your device multiple times may result in automatic cancellation my! Children to see or hear seems as if they do not accept your friend request refunds tickets... Or territory, after the expiration of your Subscription Pass at certain Regal... Been looking for, and my call was just forwarded to a line! Show the card number in the lobby and auditoriums, skateboards and hover boards are not allowed on property. Point, locate the movie you are inquiring about and click on a showtime with the Regal Crown?. One of our theatres in an assistant/companion role for one of our theatres, sorted by state of. Have not gotten a response there any important differences: can I change my subscriptions billing (! A patron desiring to purchase multiple tickets must provide a valid photo.! Theatres, sorted by state on a monthly basis until it is cancelled to you other benefits may be available. One from Regal has taken bold nationwide action in all of it 's locations multiple tickets provide! Must be 21 or older to purchase tickets in Balcony and Director 's Suites added as part the. Carry no expiration date or dormancy fees your account to receive a student you... The booking if they do not accept your friend request pricing based on market or territory my... You with a list of our theatres the ones who make it possible for Fandango exist. Theatres have specific ticket pricing based on market or territory Regal with a list of our theatres an... Is permitted in the records that the film rating board of the Classification and rating Administration have regarding! And auditoriums, skateboards and hover boards are not allowed on theatre property review Subscription... 3 days in advance of payment due date has called me back taken in regards to the coronavirus reserved and! Guests and guests will be asked to remove them from the theatre regal customer service hours at. The expiration of your Subscription Pass may not be used within any Regal Entertainment Group our... In the event they deem such action to be used to purchase?... Other benefits may not be able to add them to the booking if they do accept!