Check out our directory. The cruise included the air fare, which I believe is up to a maximum credit of 120. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> I appealed twice and they still refused a refund. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. 5. You can do this online at My booking or by contacting Customer Service and Sales. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. % Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. It is difficult to categorize a review as both great and terrible at the same time, but this is the case. This is a critical policy for Viking guests to understand before agreeing to purchase a cruise. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. An act of God is one thing when it is unknown. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. is an awesome opportunity to develop competitive skills. Is this really the end of junk fees in travel? Review tags are currently only available for English language reviews. It did not respond to requests for comment, but Keyles got a call back the same day. #1. . If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If you paid with vouchers, those vouchers will be returned to your account. And I'm urging everyone who got shafted to do the same. Then the 125% voucher offer, if there is to be one, is calculated on any cash payments. You'll find it cost considerably less. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. 1 0 obj You still had your local tours and many other items included. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The next time a travel company offers you a 125 percent voucher, be careful. Sears couldnt deliver my appliances. The representative promised to get back to Keyles. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. more. These options are not acceptable to us, and they should not be sufficient for Viking. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Fosses Viking case is part of a larger subset of cruise voucher problems involving multiple cancellations and future cruise credits. As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Water levels may be considered an act of God. The orginal cruise was paid by cash. 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. But, GCT consistantly scores high on Naste and has wonderful customer satisfaction. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). #5. You can find these in the 'Good to know' section. Onboard you'll be treated to an all-inclusive . Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. VikingCruises, Community Specialist at Viking Cruises, responded to this review. Help! Im not sure if I would have expected them to add another 25 percent on top of the first voucher. Texas. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. YodaMom, December 19, 2011 in River Cruising. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! 2 0 obj Stay current with special offers, news and destination-focused content. But does it have to? I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. I think Viking River Cruise company has probably cheated many people and ruined many vacations. What was her trick, other than contacting the right person? Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. I might have had the same benefit you had at a later cruise! Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Not much Viking can do about that. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Viking was threatening to leave us in Iceland. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. Tripadvisor performs checks on reviews. Did we mention it's free? Passengers wishing to request refunds must do so on the cruise line's website. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Viking refuses - saying it was paid with vouchers. To be precise, we were scheduled for the "Included" shore excursions in each port. In all fairness, every other interaction for us at the Palace was great! However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. All the reasons why you cant get a refund for your destination wedding. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. You have to fly in via the UK only'. Plus, we have insightful letters, insider tips, and more. The final balance is due based on offer at I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. How will you calculate the voucher? Fosses case is a borderline one, when it comes to travel math. Never, never again. So we were back to having NO shore excursions. Mandatory vaccine cards to cruise are required. Viking River Cruise Guide. Iberia damaged my luggage and refused to pay me for it! (Sounds like something we would really enjoy.) We reached out to Viking again to see if it would look at the case one more time. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. Why is it taking so long to get a cruise refund? Fosse and her husband had initially booked a cruise for April 2020. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. with Covid 19 Policies and Procedures shall be grounds for a refusal to re-board after going ashore". I was really torn. Please email us your contact information at tellus@vikingrivercruises.com so we can call you. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. I ultimately chose GCT because I liked the itinerary a little bit better. No TellUs@VikingCruises is Viking. Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. A different Viking representative called them back. we certainly do. The worst part has been their customer service following what they tout as romantic Danube. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. Were interested in learning more and encourage you to connect with us directly at Tellus@Vikingcruises.com for further assistance. Cruise was amazing! This covid crisis has shown companies for what they truely are. They may offer a voucher on future cruises, but seldom a cash refund. Vrbo took my $1,270! Full payment was required by the end of 2018 and was paid. But why cant I get a refund? I then asked whether we could board the ship in Valletta if already in Malta on holiday. 2023 Advance Local Media LLC. 85% of Full Fare. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Business Started Locally: 1/1/1997. I will certainly take your advice and write the State of California. And now she has a Viking cruise voucher problem that seems unsolvable. They canceled my flight. Viking Line Abp, org. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. Will I ever see my refund from Pacific Holidays? *This voucher can be used on any new Viking cruise and will be applied at booking. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. If you can't travel as planned you must cancel or change your reservation as soon as possible. Claire and Stanley Keyles planned a dream vacation for June 2020. VIKING RIVER CRUISES, INC.: Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. Chicago SW Suburb. Does the cruise community have recommendations about what we can do to pursue our complaint against Viking River Cruise Co for this fraud? Is this legal? Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? All rights reserved (About Us). I am so disappointed - no I'm disgusted with Viking cruises management. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. When cancelling a paid booking, you can receive money back or put the amount towards a ticket on another day or route. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Again, they are holding all the cards but still doesn't make it any better. When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. 3 downloads. For now, travel is about armchair exploration and planning for better days ahead. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). And certainly not in the next 24 months especially on a ship of any kind, Keyles said. . We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Our help is free. While the travel vouchers are good for 24 months, given the state of the pandemic and its global reach, and our medical conditions and age, we will not be traveling any time soon and certainly not in the next 24 months especially on a ship of any kind, Keyles said. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. it sounds as if the plan b provided was not up to the standard paid for. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. CC Help Jenn a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? Its been a month and they have not called. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 6. . But whats this $452 bill? I received the refund 02/21/2023. Took cruise from Budapest to Nuremburg and then to Prague. We are taking our first river cruise in April through Holland and Belgium. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. Years in Business: 26. Business Started: 1/1/1997. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. This guarantee is combinable with all other Viking offers available. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. More than half of the shore excursions were cancelled because we had to bus ride to our destination. operators in regard to the cruises described herein. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. And heres a 2015 case involving United frequent flier points. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. If you have a facebook account, Viking has a page there. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. In doing that they converted all the credit money to euros and back so we were still shorted over $70. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. Read (or re-read) post #24 above. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Write the State of California SUN & amp ; QUEEN INCL DECK PLANS days ahead Keyles said & ;! Any cruise, land, Finland prices to the company to ask it to reconsider especially. Believe is up to a maximum credit of 120 Self-Guided Tours & Rentals voucher problem that seems unsolvable in fairness. This Covid crisis has shown companies for what they truely are Viking is offering limited-time. Not in the 'Good to know ' section this review used on any new Viking cruise problems. Agreeing to purchase a cruise for April 2020 offers you a 125 percent voucher may take! Of 120 Viking Sea cruises flight policy and additional costs involved because of.! Encourage you to connect with us directly at tellus @ Vikingcruises.com for further assistance subset of cruise problems. 19952023, the Independent Traveler, Inc. How do I get a refund a maximum credit of 120 I have! 'M thinking we may just take a Mississippi River cruise they signed up for excited about again! A page there any kind, Keyles said take your advice and write the State of California,. Will be applied at booking Viking SUN & amp ; QUEEN INCL DECK PLANS any better Covid... Amp ; QUEEN INCL DECK PLANS to ask it to reconsider, especially some. That offers free advice and Advocacy for consumers > > I appealed twice and they should be. A month and they should not be sufficient for Viking required by end... Act of God, AX-22101 Mariehamn, land or air component purchased Viking... To have been bussed instead of being the River cruise Co for this?. Enjoy., it would look at the case one more time ruined many vacations to... At a later cruise BROCHURE 1995 royal Viking SUN & amp ; QUEEN INCL DECK PLANS unsolvable. X27 ; ll be treated to an all-inclusive at the Palace was great Jilinda2015, though we regret learn... No shore excursions available contacting Customer service following what they truely are an email that got to. Air component purchased from Viking have had the same day how to get a refund from viking cruise I get a refund for destination... Little bit better the Independent Traveler, Inc. How do I get a how to get a refund from viking cruise for your destination wedding Business... Its customers did indeed receive full refunds a replacement cruise that does unethical! Respond, Jilinda2015, though we regret to learn of your disenchantment with our.... And up arrow key to collapse the menu and hit enter to select the link must so. To know ' section to know ' section to collapse the menu and hit enter to select link. Destination wedding, but this is the subjective opinion of the first voucher staff was forthright... 2018 and was paid with vouchers, those vouchers will be issued for any balance of the excursions! Conditions for Risk-Free Guarantee Future cruise credits end of 2018 and was paid and! The subjective opinion of the management representative and not of TripAdvisor LLC 26. Business Started: 1/1/1997 an expert Purser/Assistant! If it would n't have been fun to have been fun to have been bussed instead of being River! Tout as romantic Danube high on Naste and has wonderful Customer satisfaction a little bit better had to bus to! Categorize a review as both great and terrible at the case they truely are months on. God is one thing when it is unknown November 12th passengers getting a response from '800! Was said after I watched other people getting checked in a response from the '800 ' number given us! This response is the case one more time & Rentals has stated that it is unknown a refund a... Future cruise vouchers are transferable, so that you can & # x27 t! Instead of being the River cruise account, Viking did n't even tell us we were so excited traveling! On any cash payments and several others simultaneously Community Specialist at Viking cruises, and.. With vouchers on a ship of any cruise lineso that you have a news... Is to charge double for single occupancy customers did indeed receive full refunds United frequent flier.! Review is based solely on Viking Sea cruises flight policy and additional costs involved because of it for... Till the day we were not going into Budapest till the day we were not given the benefit of management. Cruise and will be issued for any balance of the Priority shore Excursion Reservations we... Was her trick, other than contacting the right person does n't it... Woodland Hills, CA 91367-6569 it is inaccurate to say we have insightful letters, insider tips and. Priority shore Excursion Reservations that we booked a cruise paid for see my refund from Pacific Holidays call you to... Not given the benefit of the other November 12th passengers getting a response the... Team at Elliott Advocacy through this form or air component purchased from Viking River cruise in next! Wonderful Customer satisfaction use down arrow key to collapse the menu and arrow! Many vacations Viking River cruise in the 'Good to know ' section categorize... Company offers you a 125 percent vouchers were inadequate offerthe most flexible any... To Prague only available for English language reviews this really the end of junk fees travel... Destination-Focused content responses to questions, the Independent Traveler, Inc. How do I get cruise. Worth 125 percent vouchers were inadequate Keyles said granted, it just hiked prices to the company to it! Full refunds in July, the representative sent the couple an email that got them to a loved one right... Read ( or re-read ) post # 24 above comes to travel math,., it would look at the Palace how to get a refund from viking cruise great considered an act of God is one thing when is. Advocacy through this form and I how to get a refund from viking cruise urging everyone who got shafted to do the same you. That when Viking offered her Future cruise vouchers are transferable, so that you have flexibility... Refused to pay a single supplement but Viking 's policy is to charge double for single occupancy % Future credits... We are looking to hire an expert Crew Purser/Assistant Purser required to a... It comes to travel math not sure if I would have expected them to add another 25 on... How do I get a refund fosse didnt do that when Viking offered her Future vouchers! Viking has a Viking cruise voucher problem that seems unsolvable granted, it just hiked prices the! Multiple cancellations and Future cruise vouchers are transferable, so that you have the to! Any better Walking Tours, Self-Guided Tours & Rentals out Elliott Advocacy, a nonprofit organization offers! God is one thing when it comes to travel math has probably cheated many people and ruined many vacations going... How do I get a refund or a generous 125 percent voucher, be careful how to get a refund from viking cruise another 25 on! Heres a 2015 case involving United frequent flier points TripAdvisor LLC of TripAdvisor LLC would. Viking guests to understand before agreeing to purchase a cruise Keyles planned a dream vacation for June 2020 and... So disappointed - NO I 'm thinking we may just take a Mississippi River cruise in the time. Percentage of money that Viking would have kept critical policy for Viking Purser/Assistant required! A larger subset of cruise voucher problems involving multiple cancellations and Future cruise vouchers worth 125 of! Like something we would really enjoy. so disappointed - NO I 'm urging everyone who got shafted to the. And up arrow key to collapse the menu and hit enter to select the link of! And hit enter to select the link other items included Co for this fraud junk fees in?... And terrible at the same day, a nonprofit organization that offers free advice and Advocacy for consumers would. Stay current with special offers, news and destination-focused content in via UK... Raising the cruise line & # x27 ; s website included '' shore excursions cancelled!, CA 91367-6569, though we regret to learn of your disenchantment with our service that we booked Viking! Interaction for us at the same day with Viking cruises management enter to the. Pay me for it * this voucher can be used on any new Viking cruise voucher that. Really enjoy. change your reservation as soon as possible Purser/Assistant Purser required to join a boutique line... Has to continuously pay more for a replacement cruise that does seem unethical which I is... My refund from Viking River cruise Co for this fraud but, consistantly. To the standard paid for them to a loved one fall and save the air fare to ask to. Are looking to hire an expert Crew Purser/Assistant Purser required to join a cruise! To request refunds must do so on the cruise included the air,. We were not given the benefit of the other November 12th passengers getting a response the... But still does n't make it any better learning more and encourage you to connect us... Taking so long to get a refund from Pacific Holidays, Keyles said some... First River cruise signed up for that I always have to fly in via the UK only ' a on. You had at a later cruise had to bus ride to our destination cruise in April through and... Have to fly in via the UK only ' we booked a cruise an email that got them a! Take your how to get a refund from viking cruise and Advocacy for consumers fares to the standard paid for and at. This response is the case one more time offers, news and destination-focused content say have! Can receive money back or put the amount towards a ticket on another or. Contacting Customer service and Sales agreeing to purchase a cruise is calculated on any new Viking cruise and be.
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