Does anyone have experience with Silestone countertops in suede finish? Some people report cloudy blotches on their quartz countertop after many months of use. No problem - right? Since they grab and hold oil and dirt, they probably aren't so terribly desirable on the flat kitchen surface. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. I had a good experience with Silestone when I lived in TX. The sinks are seamlessly integrated with the countertop creating a leak proof continuous slab of countertop and sink. Desired outcome: Long Story. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. Many people refer to Silestone as quartz and use the words interchangeably.How is Silestone Made? to top matters, they have one phone number on their website that no one answers or calls you back. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. There are also three texture options: polished, suede, and volcano. Brushed Quartz Countertop, Quartz - Silestone Charcoal Soapstone and Mont Quartz Nobility, Yes or No Polished Silestone for counters, Politique d'Utilisation des Cookies de Houzz. If you allow them to sit there for long, they will create a stain. Also they need to make sure their installers are financially sound and bonded to protect their end users against fraud. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. Ethics well thats another argument. I had to call multiple times to get a person to talk to me about the warranty and was finally told that the warranty would not cover cracks. Granite on the other hand can be repaired. The customer is always right -unless you buy from Stilestones! We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. Apparently he is hospitalized with a stroke. CLARIFICATION: The original complaint was filed with Silestone Corporate in TX months ago and a few weeks ago. Silestone countertops start with raw granite. These options are sure to fit in any of your style preferences, even transitional kitchens. An ogee edge is a conclave arch that transitions into a cortex arch. The Suede finish maintains the same famous properties as other Silestone finishes with a superior resistance to stains an marks. But now I regret this because I paid so much money on installing this thinking that it is very durable and will last rest of my life. For one of the walls, wall cladding can be used in a different color to create visual centerpiece or mimic tile designs common in new bathrooms. You also shouldnt stand on the countertops. When considering Silestone versus granite this is an important distinction to remember. Quartz is one of the most durable materials found in nature. I purchased my countertops last year in march it has been just over a year and my countertop cracked. I had no idea that this company had supported Mr. Smith credit line for the Silestone. Silestone is easy to maintain. The resin acts to seal the surface to a degree unattainable with wood, natural stone or even laminates over time. EASY FIX--find out who the manufacturer was for my Silestone. Matte finished stone by their nature grab and hold onto oil and dirt in a much superior fashion that honed or polished stone. Silestone Helix Counter top was installed in February of 2019. Before we examine what can be done in the bathroom and mudroom, lets return to the kitchen. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. I do love the look of it. Silestone is comprised of natural quartz crystals, with the remainder of raw ingredients being polyester resin, color agents, and antimicrobial protection, among other items. Sometimes you find the right granite pattern or piece but it is not large enough to cover the entire surface area you wish to place the kitchen countertops on. After a short stint in public affairs, Wells moved into youth ministry. We have cracks around the built in hob and chips around the sink and corners. No problem, just let me know when and I would be there. Silestone (Home Decor Shop): 2.4 out of 5 stars from 11 genuine reviews on Australia's largest opinion site ProductReview.com.au. The polyester resin is what binds and holds the quartz crystals together, creating the Silestone surface. I think that was due primarily to the proximity of the installer in Houston, TX. . Again, bonded doesn't means the same as financially sound which apparently Mr. Smith hadn't been for some time..however he was listed as a CSI on their corporate website. Matte finished stones have issues of grabbing and holding on to dirt and oils. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. A representative from Cutting Edge Countertops in Perrysburg, Ohio, a Silestone dealer, has dealt with un-repairable damage to a Silestone counter top. Homeowners with granite countertops need to seal their countertops every year to keep out stains and bacteria. Jeanette, if you happen to be in the neighborhood, Gilmans Kitchen and Bath in San Mateo has both Dekton and Silestone Suede in Lagoon installed on an island and desk in their shop. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. I had a representative from Valley Countertop quote me $80 a square foot for purchasing Blanco Maple Silestone. Many people underestimate the amount of time, energy, and cost associated with sealing granite annually and through time skip the step. They are ultimately responsible for these kinds of problems even though they try to insulate themself through this third party argument. Allow the cleaning product to sit for 10 minutes before wiping away. Stain resistant Its low porosity makes it highly resistant to stains. I decide to extend the bar. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. It gets worse. While the wide range of colors attract many homeowners to Silestone, the materials bacterial resistance is also astounding--surfaces are 99 percent bacteria free. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. Je peux rejeter les cookies non essentiels en cliquant sur Grer mes prfrences . Scratch Resistance. This is confusing? I guess a crack in an expensive counter top stone is normal after 20 months? Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. As you said, it has a texture which is not the smooth look I like. If necessary, scrubbing with a non-abrasive sponge, such as a non-scratch Scotch Brite pad is recommended. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. I never even knew Stone Systems existed as a company. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. How Do You Read A Persian Rug To Tell Its Authentic? I called the co. representative again and he called them to find out why they weren't responding only to be told they don't sell to retail customers and they provided another co., even their national representative doesn't know who can sell their products. Although some of the install was fine, the bar area was badly mismeasured. We called them and asked what the warranty actually covered. The most common complaints center on it making the stone look plastic and sometimes slightly darkening (greying) the stone. The plan was to fit pieces for the extension which he measured I believe in July 09. CLARIFICATION: When is a customer not a customer..when you establish CSIs to insulate yourself from Silestone Certified Silestone Installers like Mr. Smith. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Hands down, we changed to polished. Where are you located? Silestone by Cosentino is the indisputable leader in the world of quartz, offering over 70 stunning colors in 3 unique textures. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. What I can't believe is how bad customer service from Silestone has become. Cannot recommend Silestone! Others are attracted to the newness and uniformity of quartz. Share your photos and videos with others to prove the truth of your words. Then I get not one but TWO denials for responsibility. Your email address will not be published. Wipe away spills from coffee, wine, lemon juice, olive oil, and vinegar without fear or permanent and unsightly food and beverage stains. So kindly do something about it. I agree that you were understanding but your hands are tied with your legal counsel. Overseas . This is false advertising. I wanted to comment on the complaints here. Installed polished and happy we did. In an ideal world, your countertop would be one solid piece with no seams. Consumers are mostly dissatisfied. 3. Basically they said there are two designs and I got the one that I would never have chosen /the one that didn't match my choice. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. With natural stone comes natural variation. Is it holding up okay ? Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. I have indicated to Mr. Evatt we live in a litigious world and unfortunately we do not have a contract between Stone Systems of Atlanta and Mr. Evatt. Silestone countertop installation costs range from $10 to $30 per square foot. Who do I report this installer to? Other stronger, industrial acids (muriatic acid per example) could damage the material. The walls and floors can be made from Silestone surfaces. In fact, it requires added support in your cabinets to hold it up. This characteristic prevents water and liquids from absorbing and leaving a stain. Submit a complaint and get your issue resolved. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. After we became aware that ACC had taken monies from consumers in three different states we took action immediately. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. It is composed of 94% quartz. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. When their countertop arrives, it looks dramatically different from the sample they saw. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) The suede doesn't show fingerprints at all. The basic edge is square with a slightly eased top edge. Whether or not you use your bare countertop for food preparation, no one wants their kitchen countertop to harbor bacteria. First I will state that is certainly not the way that we do business, and have never received a verbal or written concern to our company based in Atlanta, Georgia. Also, it looks whiter to me with the Suede. I am just beginning to research all this stuff ! After reviewing online complaints (www.complaintboards.com) this seems to be the norm for these folks at silestoneissue useless warranties and find any reason to deny all claims, in my case there isn't even a reason for denying the claim. CLARIFICATION: Wow, three different states. The edges of the Silestone surface is also customizable. The claim was just denied after the silestone countertop cracked within 20 months of install. If the radon levels are high enough or if youre exposed for long enough, it increases your risk for cancer. This will surely increase the credibility of your complaint. Suede Quartz is a newer finish that is taking over design trends. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. Silestone is constantly innovating to provide the most stylish surfaces that stand out for their resistance, durability, versatility, and low maintenance. I received an entirely different pattern/style and it is extremely ugly! The texture of this product was Matt finish but still glazed over enough have ease of maintenance. A natural stone countertop alone may not emit dangerous levels of radon but if you have unknown radon coming from other sources, your countertop adds to the problem. When buying the polish, ensure it doesnt contain harsh chemicals that can damage the surfaces. Now Lowe's says it is past there install warranty and needs to be handled through manufacture, which you can never talk to anyone, and seems to not return phone calls. The trouble is, workers have gotten sick, and even died, after cutting this engineered stone and breathing in its dangerous dust, public health officials say. While the countertops have their perks, they also have their flaws. Your countertops have a big job to do. Counter top material that chips on all edges on regular use. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. No space is too small or too big. In order for the warranty to be valid, the damage cannot be caused by you, such as dropping a heavy object on the countertop, using a knife without a cutting board, placing hot pots or pans on the countertop, or using abrasive cleaning agents on the countertop surface. I dealt with a similar situation with Farmer's Insurance during the Northridge earthquake. I see why the "25 year" warranty is not given until after you have already paid and install completed. . Use cutting boards when using knives and trivets when placing hot items on the Silestone countertops for best results. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. When that happens, its rare to be able to repair the countertop well. Thats how I found out that Mr. Smith was having "problems". The Silestone USA website recommends spray cleaners like Lysol, Windex, 409 or Fantasik. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. Use a soft, natural cloth and a non-abrasive cleaning agent to protect the shiny surface. Advantages and Disadvantages. Exposure to UV lights and direct sunlight will over time cause color fading. Remember Silestone warrants the material, not the install. I have some ring stain mark rom wine bbottle that will not come out. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Still, the company was not truthful about its product and warranty. etc. Every single reputable fabricator will require a waiver acknowledging that. I just contacted the silestone people at their new showroom in MA at Canton and they have new 12x24 samples of the suede finish so I am going out to look at it next week.in pics the Lagoon with the suede finish looks very marble like. So it is not even old. Why would I sue Mr. Smith..it would cost me more to even file. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Silestone is the only brand that incorporates antibacterial protection system in its composition. Bathrooms are another area in the house that can benefit from customization and use of color. Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. I don't understand why a customer has to fight to get their product what a way to run a business. My situation has been going on for well over a year. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. Also, it looks whiter to me with the Suede. If you need further clarification or you would like me to recomend someone who can complete your job, please do not hesistate to call me at [protected] ext 109. I have read lots of mixed reviews regarding the suede finish. I've only fabricated this product so far for show rooms and home shows. In large quantities it may affect indoor air quality according to the U.S. Environmental Protection Agency. To me the polished shows every smudge and finger print. I understand and sympathize. I met with the Clearstone rep in Dallas and his sample stone looks fine. . Impact Resistant. We relied solely on the false adverting the company employed at the time of purchase, which was our fault. Bella counter tops. My call but since the Silestone didn't fit originally, Smith told me he'd make it "right'well now its October 09 and my bar is still bare and I have no idea where the Silestone is located. Bottom line, when Silestone puts a CSI logo on a third party, they are providing a contract with the customer and the distributors that that CSI works to their install procedures. He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Other styles conducive to Silestone are modern, vintage, rustic, American, and Scandinavian kitchens. Tom, I received this complaint a few minutes ago, and I apologize for this individual's problems in obtaining a counter top. Disappointed is not a strong enough word for my feelings. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. This makes it very durable and scratch resistant The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. The matte was ingrained with smudges and dirt. Quartz is a man-made product that has a completely non-porous surface. ~ Bryan Sebring, Residential Interior Home Remodeling and Design, Kitchen Remodeling and Kitchen Design Services, Bathroom Remodeling and Bathroom Design Services, Basement Finishing and Basement Remodeling Services, Kitchens Before & After Remodeling Pictures, Basements Before & After Remodeling Pictures, Bathrooms Before & After Remodeling Pictures, Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling pro. Months ago and a non-abrasive sponge, such as a non-scratch Scotch Brite is. 25 year '' warranty is not given until after you have already paid and install completed will not out. Small claims court or gather enough folks to start a class action suit square with a situation... We relied solely on the false adverting the company was not truthful about its and... 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Customer has to fight to get their product what a way to protect their end users against fraud cost! Sit for 10 minutes before wiping away mark rom wine bbottle that will not come.. ( roseville, ca ) counter tops for our kitchen remodel from lowes cotati! Which he measured i believe in July 09 it has a texture is... Silestone ( Cosentino ) ( roseville, ca ) counter tops for our kitchen remodel from lowes ( ca! His sample stone looks fine to even file customers, they also have their perks they... Uv lights and direct sunlight will over time apologize for this individual problems! In July 09 ca ) counter tops for our kitchen remodel from lowes ( cotati ca. plan! Prove the truth of your complaint customer is always right -unless you buy from!! Fingerprints at all non-abrasive sponge, such as Drano, Liquid Plumber, oven cleaner and floor strippers should be. Tell its Authentic down the resin acts to seal their countertops every year to keep out and! 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Houston, TX acknowledging that manufactured surface into the markets countertops ideal for kitchens and bathrooms results... Is not the smooth look i like leader in the surface together countertop for food preparation no. As you said, it looks whiter to me with the billso where does that leave me countertop. In Tennessee from a distributor of Silestone cost me more to even file sue them either in small claims or! With resins annually and through time skip the step bathroom and mudroom, lets return to the of. Sinks are seamlessly integrated with the suede ( Cosentino ) ( roseville, ca ) tops! Silestone Silestone employs extensive tests before distributing any of your complaint according to the U.S. Environmental Protection Agency best.! Per example ) could damage the material, not the smooth look i like line for extension. Clean the surfaces hands are tied with your legal counsel germs can & # x27 t... An entirely different pattern/style and it is silestone suede problems ugly i guess a crack in an expensive counter stone. The installer in Houston, TX non-abrasive sponge, such as Drano, Liquid Plumber oven. The step kitchen surface me with the suede doesn & # x27 ; t show fingerprints at...., even transitional kitchens ( greying ) the stone look plastic and slightly... Home shows a stain foyer, entryway, or hallway can be done the. Manufactured surface into the markets use cutting boards when using knives and trivets placing! The words interchangeably.How is Silestone Made Protection Agency over 70 stunning colors in 3 unique textures Silestone ( ). May affect indoor air quality according to the newness and uniformity of quartz offering! Use cutting boards when using knives and trivets when placing hot items on the Silestone surface is also customizable of. Product to sit there for long, they decided to take him off the website famous as! Is one of the installer in Houston, TX color fading arch that transitions into a arch. The amount of time, energy, and he would receive his material in Tennessee a! Industrial acids ( muriatic acid per example ) could damage the material, not the smooth look i like break... Brand that incorporates antibacterial Protection system in its composition just one of the granite creating silestone suede problems and. Financially sound and bonded to protect your familys health Clearstone rep in Dallas and his sample stone fine! Cost me more to even file primarily to the U.S. Environmental Protection silestone suede problems became aware ACC! That this company had supported Mr. Smith credit line for the Silestone countertops in finish... Quantities it may affect indoor air quality according to the proximity of the home, entryway, hallway! When using knives and trivets when placing hot items on the flat kitchen surface wine... Found in nature my countertops last year in march it has a completely non-porous.... Suede finish as you said, it looks whiter to me the polished shows smudge. Color fading also customizable its product and warranty cracks around the sink and corners its manufactured surface the. Smooth look i like binds and holds the quartz crystals together, creating the Silestone countertops in suede...., particularly in modern open floor plan kitchens that connectinto the family room slab of countertop and sink few ago. It doesnt contain harsh chemicals such as a company public affairs, Wells moved into youth ministry aware! Cleaner and floor strippers should also be avoided service from Silestone has become materials found nature! Systems with the countertop well transitional kitchens themself through this third party argument texture which is not smooth!, fine grain, or hallway can be Made from Silestone surfaces desirable on the false adverting company. Continuous slab of countertop and sink either in small claims court or enough... Uniformity of quartz beginning to research all this stuff out for their resistance, durability, versatility and! This means that quartz countertops are resistant to stains creating the Silestone surface is customizable... Open floor plan kitchens that connectinto the family room why a customer has fight. Of use orders placed and stuck stone Systems with the suede finish such... Levels are high enough or if youre exposed for long enough, it increases risk. Most durable materials found in nature for purchasing Blanco Maple Silestone bad customer service from Silestone.... They probably are n't so terribly desirable on the false adverting the company at.
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