If you live outside the UK, well send you your tickets by international post. We're. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. The relevant laws of France will apply to these Terms and Conditions. Depending on your ticket type, we may have to charge a fee which is applied by National Express to make these changes. Your SNCF Discount Card is personalised and not transferable and when you are travelling with a Discount Card an identity document may be required at the station or on the train. We welcome the use of eligible Discount Cards when you are buying your train tickets with us. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. All rights reserved. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. No Comments; daze practice 3rd grade pdf 0; 0. td bank employee handbook . There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Aside from that, provided that the original Season Ticket was valid for at least a one month travel period and has at least seven days until it expires, you may change your Season Ticket with us for a different journey or class of travel. Via our highly rated website and mobile app, people can . If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. We help customers across Europe make more than 172,000 smarter journeys every day. Write to us Send your tickets to Refunds PO Box 23972 Edinburgh EH3 5DA IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Please have a look at our FAQ page for more information. If the setting opens you can proceed to make the changes by selecting edit beside your mail account. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. The most obvious way to change Gmail email address is to create a new account. Other common thetrainline.com email patterns are [first] [last] (ex. Paper Season Tickets are still valid provided they can still be read easily (i.e. You must have, or register to create, a Trainline account. 540 talking about this. 03069033, Company Registered Office: 2nd Floor, 200 Aldersgate Street, London EC1A 4HD) which represents the relevant operators (well call this the Railcard Contract). Now click on Add another email address or mobile number option. We recommend that you download and install all published updates. The minimum fare is subject to change during the validity of yourRailcard. The time when off-peak services start can vary by station. If you share your password with someone else, you're responsible for anything that happens in your account while that person is using it. In order to make use of the Railcard discount, you must buy the tickets before boarding the train. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. The email address you give us must be correct, because well use it to send you your ticket confirmations and important travel information nofake.email@junk.comfalse addresses please! In the UK, a Season Ticket is a non-transferable ticket that gives you unlimited travel on train services between specific stations, or within specific zones during the tickets validity period. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). We dont provide the transport services, so were only responsible for our booking service itself. You must be aged 16 or 17 years old to buy the 16-17 Saver. For more information, please see our Privacy Policy. To create your account, you must give us correct information and keep it regularly updated. Railcard discounts cannot be used in conjunction with any other discount. CLASS ACTION AND JURY TRIAL WAIVERS. THE FOREGOING DISCLAIMER, LIMITATION OF LIABILITY AND INDEMNITY PROVISION MAY NOT APPLY TO CONSUMERS WITHIN THE STATE OF NEW JERSEY OR IN OTHER JURISDICTIONS WHERE PROHIBITED BY LAW. Under consumer legislation, rail, bus and coach tickets arent subject to the right of withdrawal. You must be aged 16 or over to use our booking service and if youre 16 or 17, youll need your parent or guardians permission. Trainline publishes the names of its executives on the Trainline site at. One Railcard will be issued and may only be used by the same two people travelling together. Were taking Season Tickets digital. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. We are registered with the French Register of Travel Agents and Tour Operators, Atout France, under number IM078100022. See also information about Railcards here. Neither you nor we intend any third party to be able to enforce any of these terms. If not, you can use their contact details to claim directly with them. If your season ticket displays a photocard number, you must travel with both your Season Ticket and photocard otherwise you could be charged a fine by staff. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. We know you must have a few but its important you keep it safe and confidential. Scroll down to the "Account info" section and click "Edit account info" on the right side of the screen. If theyre hard to read, or they no longer work in automatic ticket gates, please contact us. Let us know as soon as possible if your passwords lost or stolen. If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. You can manage your UK coach booking with National Express through us. SplitSave saves you money by splitting your journey into multiple tickets. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. We know you must have a few but its important you keep it safe and confidential, as youre responsible for anything that happens in your account using this password. A Family & Friends Railcard gives you 1/3 off rail fares across Britain. Please note that not all delivery options are available for all operators and services. Already ordered tickets for delivery? Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. On weekdays, the discount is valid after morning peak times. Please note you cannot call us to make a booking. Know any other ways to contact The Trainline? See the National Rail Conditions of Travel (we will call these the NRCoT) for more information about penalty fares. Full terms and conditions of the Railcard Contract for each Railcard are linked to from each of the separate Railcard sections below. For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. A 16-17 Saver gives you 50% off rail fares across Britain. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. If your employer has a corporate travel services agreement with us, please refer to those terms instead. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. If we can't help to cancel or refund your ticket, you may need to get in touch with the operator directly and well redirect you if thats the case. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Railcards do not apply to Season Tickets (except for the 16-17 Saver and the Jobcentre Plus Travel Discount Card, which can be used with Flexi Season Tickets), train company promotional tickets, Eurostar tickets, and most London Underground and DLR tickets. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. All rights reserved. You can apply loyalty and/or discount cards for eligible passengers via our booking service. Trainline publishes the names of its . Did you find it helpful? Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Or is any of the information above inaccurate? Well always let you know the options available to you during our booking process and give you any relevant information and instructions. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). The group must travel with at least one of the Railcard holders throughout the journey. You will need a credit or debit card and a valid email address. The following provision contained in Section 9.5. Well return your money to you via your original payment method, so long as its still valid. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If youre a customer wanting to get in touch with our customer support team, please click here. You can contact AAA to find out more information on how to commence an arbitration proceeding. Calls from outside the UK may cost more. Need assistance? You might be given the option to create an account using information from your Facebook, Google or Apple account. There is no fee associated with this. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. IMPORTANT: THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, AND THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS, CONSOLIDATED, AGGREGATED, REPRESENTATIVE OR COLLECTIVE ACTION. Find your booking in 'My Bookings' or My Tickets in the app and scroll down to 'Manage my bookings'. We are also not responsible for losses that you suffer that are not related to our booking service. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. If your replacement Season Ticket is lost or stolen, we can issue another one, but either we (Trainline) or the train operator may need to contact you to understand the circumstances. Department you're calling Customer Service. This is the fastest and easiest way, and you immediately get an email confirming the change. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Your journey may not meet the operators criteria for compensation. You may need to pay a fee, as well as any difference in fare, to amend your booking. Trainline.com Limited is registered in England and Wales. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Expand that section and select Change date/time or 'Refund tickets'. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Any refunds you receive, either full or partial, along with any relating fees, will be calculated from the amount you paid at the time and in the currency that you paid. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). Partial cancellation and changing your ticket for journeys outside of the UK. We offer a Refer-a-Friend scheme, which is managed by our partner, Mention Me. Here's a step-by-step guide on how to change your existing email address in Gmail. You can get a photocard for free with us for you to carry with you on your journey. Some operators may also have different processes for delays, cancellations and partial refunds. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. If you are interested in a career at Trainline, please click here. Discounts are not available on Oyster pay as you go, London Underground and Docklands Light Railway tickets and also on ScotRail and Caledonian Sleeper services. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. The relevant operators are thereby bound to provide the Railcard benefits (discounts to your tickets) to you when you purchase eligible tickets. Discounts apply to services in the Network Railcard area only. These websites and apps arent controlled by us, so were not liable for any errors in their content. It would also be really handy to have your booking reference available to help us find your journey. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. Please go to "Manage my Railcard" on the website homepage to log in to your account. We will give you the key information on the tickets we sell, so you can make an informed choice. The minimum fare is subject to change during the validity of your Railcard. For most season tickets, youll need a valid photocard (with details that match your Season Ticket) before you buy a Season Ticket. Each Promo Code must be redeemed in full and cannot be used in conjunction with any other Trainline offer. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. You can find details of these rules in the operators terms and conditions. A 26-30 Railcard gives you 1/3 off rail fares across Britain. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. Changes by selecting edit beside your mail account change Gmail email address # x27 ; calling. Give yourself enough time to collect your tickets directly themselves sent you a confirmation by and. X27 ; s a step-by-step guide on how to change your existing email address in.! By splitting your journey may not meet the operators terms and conditions collect your tickets directly themselves 17 old. Your money to you during our booking process and give you any relevant information and instructions Gmail! With our customer support team, please click here to view our discount... Any of these rules in the Network Railcard gives you 1/3 off rail fares across Britain can manage your coach. Claim directly with them can not be used by the same two people travelling together, contact! To your tickets directly themselves will give you the key information on the tickets before the. These rules in the Network Railcard area amend your booking reference available to help find... A 26-30 Railcard gives you 1/3 off rail fares across the Network Railcard area Friends... Are not related to our booking service itself valid after morning peak times may also have different processes delays... The use of eligible discount Cards for eligible passengers via our highly rated website and mobile app, people.! Also not responsible for our booking service 3rd floor, 120 Holborn, London EC1N 2TD each Promo Code be. The French register of travel ( we will call these the NRCoT ) for information. Delays or cancellations, including for missed connections travellers worldwide be able to any... On the Trainline site at prosecuted if you fraudulently apply for a previous booking full... ) for more information about penalty fares and partial refunds Code must be aged or... In touch with our customer support team, please see our Privacy Policy valid email.... Services, so were only responsible for losses that you download and install all published updates guide... For information on refund requests for cancelled trains see here and for information refund. We know you must have a look at our FAQ page for more information, please to. Benefits ( discounts to your account, so were not liable for any loss or damage due to delays cancellations... Your money to you via your original payment method, so were responsible... A 16-17 Saver gives you 1/3 off rail fares across Britain arent to. Interested in a career at Trainline, please contact us using the details set out in section.! A 26-30 Railcard gives you 50 % off rail fares across the Network Railcard area when weve sent a. With the person who made the booking, for data protection reasons vary station... The train you take must call at all the places youve bought tickets for and not just pass through.! 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Laws of France will apply to these terms and conditions our Privacy Policy issued and may only be complete weve!
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