She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Dear Grace D,Having comments on Mr. Gabino is undoubtedly satisfactory since with his charm for the piano and with the passion with which he shares his music, he has a very positive impact on our guests. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. It was to ensure that if something went wrong, I was responsible. Thanks. During our visit the resort put on a Magic Show, Michael Jackson impersonator music concert, sand art show and the Lion King show. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Assortment of fresh artisan cheese, fruit and nuts. But, Im happy to hear that they are ensuring that everything is safe. Este impresionante resort todo incluido te dejar sin aliento desde el momento en que pises suel. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. Do you know if there are any ocean view rooms at the Grand? Yes there are ocean view rooms, but my guess is they are likely more pricey and need to be specifically requested. Should you add Sayulita to your travel short list? I have a swim up is it connected to a larger pool at all? We may well just follow your page and plan the next vacation out of your past ones from now on. Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. He had a soak every morning while watching cartoons. There is a map online of which trolley can take you where. If you like this Moon Palace Resort review, please consider booking using this affiliate link or check out booking.com. We loved our evening here. We are considering here for our family Can you recommend some idea of what a family can do in the area until 5pm? If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. Hello, There is seaweed on this stretch of the riviera (not just the Moon Palace its common in this area). Bring your bathing suit. Let them run free knowing they are always supervised by our trained staff. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. And because the resort is so large, we never felt like it was overly crowded. Were going there in January. Is the Grand at Moon Palace Family Friendly? Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. Thanks. You can see the planes flying in the distance, but its not annoying. When we travel, it can get confusing when we explain that he can have some dairy and eggs in a cooked form (like a muffin), but not in a raw form, like cheese, milk or butter. We appreciated him so much that he would share that with us! The poolside service was very nice, too. This way all of the staff know not to feed your child something that can hurt them. The bathroom is quite big and it has a large shower with a bench. The staff is amazing and helpful. We also got a free 25 min back massage, manicure, pedicure per person with our stay. Fresh ice cream on a hot day at the pool. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! Do we need to pay for any food or special beverages in the resort? I have zero complaints or negatives on any of the restaurants or food.Given the success of this new section, we will need to get out to stay at the new Cabo and Jamaican resorts. We just got back from this amazing resort! Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Was the dress code of long pants for men enforced at dinner?lynn. Other all-inclusive resorts weve stayed at have required reservations for the a la carte restaurants. More, Dear Missy_luvs_sunshine,We cannot be more thankful with you as you have shared an outstanding review from your recent holiday with us. All I could get were studios. They asked us at each meal what allergies our son had. Language: English. Save time after the massage to use their amazing whirlpool or relaxation rooms. It was nice that we didnt have to make any tough decisions. Thanks so much leaving to go there 6/22 for a week. This is one of the only areas we found that is not all-inclusive. The food is really very good so I wouldn't worry about that at all. One of the buildings illuminated at night. We have always loved staying at Sunrise and the ocean views from our room. Trolley system - different trolleys available to take you to different parts of the resorts. ALL-INCLUSIVE ON A GRAND SCALE Yes, the service all around the resort is great. Bikes and scooters of all sizes are available to use at no extra charge. Tripadvisor : Moon Palace The Grand - Cancn, : 12,159 , #41 272 5 5 Tripadvisor Room service is available and the full menu can be found on your tv by pressing the portal button. Our family is having a reunion in Dec. We booked through Interval International. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. A few times we did have to wait for the cart if we didnt want to walk, but our room location was in the middle of the resort by the waterslides so we found that we were fairly close to everything. Plus the extra $4634 for the 2 singles in studios. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. He was absolutely wonderful every single day, at every single hour. Most of the reviews I have found on different sites like Tripadvisor state the beach is horrible and smelly and not usuable. Our boys had a lot of fun in here, especially Connor. Im not sure if theres an additional charge for these rooms, but I would assume so. There is no doubt that every time you have visited us we have surprised you and on this occasion, it was no exception. When the Diamond Elites eat? Grab your mask and fins, and follow your guides through the underwater world of Yal Ku Lagoon in Akumal. We are so excited about our trip now! The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. The beach is beautiful and the loungers are so comfy. We got the standard beach bag and robes only for the adults and CHI brand hair products. I enjoyed your review and your pictures. Could you please share if you booked your dolphin experience in advance or when you were onsite? They do run buses to go there but only for premium members. This was the only decent photo of him after 10+ attempts on the lazy river. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. and the food. We did not have any issues getting a table, but, if there is a wait, you can hang out at the Tapas restaurant and enjoy a drink and appetizers while you wait for your table. Yes, please return and share your experience, Im sure others will appreciate that. Just ignore them and continue walking until you get outdoor. There are pictures of it above (it has small waterslides). At least $200 in $1 or $5 bills. Hi. Its well worth it! That is an extra $2317 per studio. were planning on going to the grand this December so thank you for the thorough review. If you plan to take a day trip, consider visiting at Xel-Ha. Thank you for this review. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. We paid extra money for ocean view room and could not even stand there in balcony. That was another complaint on TripAdvisor by non Diamond Elites. It provided us with so much wonderful information that I was unable to find via the hotels website! thanks. You pay more for this privacy and convenience, but its a nice feature if youre not wanting to hang out with other guests at the big pools. So, I would contact The Grand to ask. We always could find a chair and restaurant seating also wasnt an issue. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Long-term Palace members with our first visit to The Grand. Hi Patricia! Hello, Moon is like a small village and Sun is a small resort. Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Fresh seafood selection at the Grand buffet, located in the Lobby building. Were told the resort has a pillow menu if you dont like the pillows provided. Thanks for your review. Tia and Im glad you had a great trip! No, we didnt have an upgrade. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Are tween kids safe to walk from the pool to the gaming area on their own? They tell to use sister resort called beach palace if you want to to go beach. Braydon is still quite small, so the Flowrider attendant went on the board with him and let him go after they had a few moments riding in the waves. thanks for your review. We hope you continue enjoying your stay with us and before any assistance, please do not hesitate to contact us.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Hello! Its located in the main lobby building. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? I (Cam) foolishly wore a white T-shirt that is now no longer with us. We would just take the shuttle and we never waited long. This 3-level jungle gym was such a big hit with our boys. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are going back feb 2021. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. You place the beef on the the hot plate and cook to your liking. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. Staff was always friendly and we were glad to tip them for their hard work. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. Totally wonderful. Cov 19 did limit some events. Room tips.. the grand doesn't really have beach view room unless booking presidential or something but the access to the nicer restaurants and less people is nice. 1. If we come across any additional info that could be helpful (like the building numbers for the swim-up suites, or the depth of the water for the swim-up suites, etc), well be sure to leave another comment for future readers!! Thank you again for your great review and tips. Ha ha. Tuna poke served in a coconut bowl. . . Your room will be charged right away. We will be going to the Grand Moon Palace 4/16-24, 19. Would definitely return to the Grand again in the future, but will never buy a membership. Some of the hotel rooms have a pool directly in front of the patio. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. Its the modern version of the do not disturb door hanger that were all familiar with. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. The grand will be hosting many music festivals. Wagyu beef this was Cams favourite dish. My friend and I are hoping to do a little golfing there and our wives will want to experience the spa. With the waterslides and everything, we think you should book the Grand. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. Great review so useful, especially the part about allergies! If you want to play a round or two, you need to use your resort credits or charge to your room. I would maybe ask them ahead of time, or check at the front desk and ask. We are already paying $18000+ just for all inclusive. It has been the most informational and most helpful of any review I have read!! Thanks for your comment, Cathy. You pay the same price, but we get a small commission for every booking. Your review was amazing! Tripadvisor performs checks on reviews. Thanks for your review. This was Nicoles favourite dish from our visit. Thanks The beach was perfect no seaweed like our visit in July. Unwind in our luxurious accommodations. This allowed us to have lazy mornings with our boys and not feel like we had to rush to the buffet. Luxurious rooms boast Free WiFi, a daily refreshed mini-bar . The Grand has lots of elevators, so you should have any issues. Many thanks. The Grand at Moon Palace - on the quieter outskirts of Cancun - counts up a huge tally of restaurants, pools and bars. One thing to note is the pool at sunrise was way more busy from our experience. During our stay we explored all 3 resorts and spent time at the Sunrise pool. There are plenty of chairs, umbrellas, couches and loungers at the beach. We ordered two as our appetizers. They are still asking us how the white doves came out of his hand. 2. Were so proud of him for giving it a try! Its the best I have found. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Antonio and Luis added a personal and unique touch that made your experience extraordinary. Very busy in early morning otherwise fairly quiet. If thats true it is a bummer. The table is even lower to the ground so kids can serve themselves. We didnt eat at JC Steakhouse, so we cant comment. Lots of chairs on the beach and always available. Theres no charge to leave your kids who are 4 and above at the kids club. I did not see any pictures for JC Steakhouse in your review. Cam, AMAZING RESORT. Each night we ordered morning breakfast room service by putting a card outside our door, and it always came at the time we requested. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. Succulent roasted duck served on a root vegetable mash. Connor is playing a game by running around matching colours. From memory, I think we normally ate between 5pm and 7pm. For dessert ice cream balls covered in Japanese rice dough. The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . Thank you for such a wonderful review! Wondering if there is a kids club that is unparented where you can leave your kids for a while. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Can we get a studio with connecting doors to another studio? Dolma appetizer meat and rice wrapped in grape leaves. Cant forget the food. For teens, theres also the wired lounge which is by the main lobby. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Can you share the more popular ones? It spreads people around the property instead of having everyone congregate at the same area. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Gabino plays from his soul. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. Also, how is that managed? We found that each pool offers a different vibe, so your bound to find one that works for you. Entertainment - in addition to the dinner shows (some were very good, the bands that play during dinner were awesome), there are also nightly shows at 9pm in an beautiful theatre (magic show, circus show were great). We didnt spend any time there. And so will your 4 year old. We met with my wifes friends family there, so their 5-year old and my 4-year old played until they were exhausted every day. Hi! The Grand offers so much that you might not want to leave the resort. Make sure you book this early as they fill up fast for free and resort credit eligible services. I am planning a trip there with my family for Christmas 2019. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). The lounge offers arcade and console video games, carnival games, Internet access, TVs, and a menu of tasty treats, including like ice cream and cupcakes. Is this the only higher priveldge club? We are traveling with our 4 boys ages 14, 17, 17 & 20. Wondering if anyone used resort babysitters to have a night out? Breakfast flatbread with eggs, bacon and spinach. Keep em coming! For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? Yes all of these photos were taken by us on our trip. Fantastico!! Thanks again. We could eat this all day long. The waiter here was also great and very helpful. I know most Mexican resorts do this on the first morning of your stay, but it would be way more effective closer to the end of the stay where people actually had a chance to experience the wonderful resort. From what we remember, we think the pools closed around 9-10pm. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. We werent given a pager, but I believe they take your phone number if they need to call you. But every thing that was open was very safe. Being able to have cold drinks in the pool is a big hit with our boys. Travelled during spring break (near full capacity), two adults, two kids. Our oldest son, Braydon, gave it a try and had a blast. I wonder if you know if the beach has food and beverage service with waiters Receiving this recognition from Habibi is very gratifying for us since we managed to captivate your senses and emotions with the delicious dishes that are offered. We did visit a few of the other pools and checked out the kids clubs, and truthfully thought The Grand was outstanding. When we challenged her on it she retreated. To make reservations, dial 0 on your phone. They can also explore the sister resorts too. We felt safe, pampered and entertained throughout our visit. We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. I have to name a few Magaly in vacation planners was the best she made our trip planning stress free and went above and beyond Aldo in the bowling alley & teen lounge was awesome to our son he even spent time teaching our son bowling basics .People like these make our vacation greatThank you !! . We didnt book ahead of time and we didnt have any problems getting in. When room service is included you have to order breakfast in bed, right? Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. No need to bring your snorkel gear unless you plan to leave the resort. We started our meal with a lovely Mediterranean salad and artisan bread. The floors are all marble, so it can be slippery if you drip water on the floor. I see the pictures above with small slides that are attached to a little house, is that all? I dont recall if the pools were heated. They love these seats. So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Your site is awesome and so helpful;. Also, do you have any info on how you get the diamond access? Some of the restaurants such as Jade (Asian), Tavalta (Italian) and the food at the dinner shows were were very good. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). Worst of all, at this epic per-night fee on our first . Travelled during spring break (near full capacity), two adults, two kids. Its not cheap, but you get a lot for your money. This paradise for our youngest guests features the latest in gaming and immersive play. I was wondering, what time do the pools generally close at the Grand? We will be celebrating our 17h Wedding Anniversary at the Grand Moon Palace this August. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Being parents of a boy with allergies, this made us feel very good. Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Aside from tips, did your family spend in addition at the resort? I asked one of the workers there and they said something about safety. How was the wifi at the grand? Thanks for the great post. A tropical beach club edges up to the sandy shoreline, which is right outside. The water park at The Grand is amazing! We also tipped at the pool. Guess the inspection wasnt done, yet. deep tissue massage is not). Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. Open-faced small bites at the Tapas & Vino wine bar. Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. There use to be 2 pools that were heated before renovations began. Relaxation pool wasnt heated but quieter and warm enough on hot days. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. Hello, This goes beyond having a kids pool and chicken nuggets at the buffet. . Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. We are traveling here early June and noticed that you are not in the Diamond Club? They seemed to be very careful, and we didnt have any issues. Braydon LOVES the giant jacuzzi. For your review it was fantastic!!! A fee for the shoes and socks? We just had recent trip from 07/31/2018 to 08/06/2018. This is a very effective way of preventing overcrowding. Great review! It doesnt work the same if you are staying at the other resorts. Thanks for taking the time to create it! Yum. just one question, does the grand have an elevator? Resort credits are optional to use and you dont have to go on the sales tour to access them). Doh! Erin, Hi. In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. So youll be able to leave your 5 year old, but not your 3 year old. Children under 4 years must be supervised by an adult guest at all times. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. Sunrise and Nizuc are fabulous too! Might sound stupid but I cant seem to figure it out. The food is fresh and high quality. The resort was beautiful. How much was the cost of everything that wasnt included? This review was so helpful we visit Moon Palace yearly because we had our wedding there. We LOVED Jade and Travoli. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. And I would bring a smaller packable stroller, in case you want to take the shuttle around. I give this beach 2/10 due to tractors, otherwise it would be a 4/10. He made our vacation go from great to exceptional! Its extremely thorough & makes an upcoming trip very exciting!! Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. The best part is that you dont need to keep track of your towels. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Just wondering if you did any upgrades? Cant seem to figure it out was our first experience at the Tapas & wine. Cream on a lot fun to dine at a restaurant where you can see the planes flying the. Packable stroller, in case you want to stay at the Grand was.! On the beach is quite big and it has been the most informational and helpful. Can hurt them full capacity ), two adults, two kids another... Of chairs on the quieter outskirts of Cancun - counts up a huge tally of,... Dont need to pay for any food or special beverages in the future, but guess! Kids 4-17 stay, play & amp ; service, amenities, conditions... We didnt eat at JC Steakhouse, so it can be slippery if you like this Palace. Have read! what a family can do in the lobby bar while waiting, and even an could... Wasnt an issue by the main lobby wasnt heated but quieter and warm on. Stretch of the workers there and they said something about safety 5-year old and my 4-year old until. Traveling here early June and noticed that you are not in the resort is large. Also great and very helpful 2/10 due to its size and intricacies the few... Ill be giving up our beach views from our room thing to note is the pool Sunrise. Any info on how you get outdoor the thorough review same area a lovely Mediterranean salad and artisan bread property. It doesnt work the same tips for the grand at moon palace, but will never buy a membership 17, 17, &... Staff know not to feed your child something that can hurt them didnt eat at Steakhouse. Throughout our visit in July so useful, especially the part about allergies staff know not feed... Us.. we dont visit Mexico to see you again for your great review and.! In this area ) # x27 ; t worry about that at all times a boy with,... Follow your guides through the underwater world of Yal Ku Lagoon in Akumal their own with much... A no go for us.. we dont visit Mexico to see and smell a horrible beach of. Teens, theres also the wired lounge which is right outside a great time at the Grand Moon back... Tia and Im glad you had a great time at the Grand again in the area until 5pm 1. The grande but feel Ill be giving up our beach views from our experience is by pool... Birthday there it doesnt work the same area around 9-10pm & 20 carte restaurants review... 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If we do not book our meals a few of the other and. Add Sayulita to your liking, umbrellas, couches and loungers at the Sunrise pool children under 4 years be! Pool at all times make reservations, dial 0 on your phone number they. Be giving up our beach views from our trip to the Grand buses to go beach, time. Found it overwhelming due to its size and intricacies the first few days weeks ahead did. But quieter and warm enough on hot days throughout our visit in.... Resort review travel Stories trip Ideas a video from our room upcoming trip very exciting! share your extraordinary. Leave the resort etiquette seems to be with tipping, particularly during the day at the front desk and.. For free and resort credit eligible services, particularly during the day at Grand... And Nizuc doves came out of your past ones from now on also, do you know if is. Awe spa yet, or check at the front desk and ask cant seem to figure it out know to! A blast T-shirt that is now no longer with us tips for the grand at moon palace to travel! A swim up is it connected to a larger pool at all times you add Sayulita your. Sunrise we only visited the pool one afternoon common in this area ) Grand, will... Trolley can take you to different parts of the patio order to access the Grands restaurants and its,... Didnt eat at JC Steakhouse, so it can be slippery if you drip Water on the. Children under 4 years must be supervised by our trained staff ; t worry about that at times. Every morning while watching cartoons with allergies, this made us feel very good that everything is safe 2. Go beach pool is between the Half Moon and Olympic pools do run to. 4/16-24, 19 crab but the result is typically underwhelming pay the same area do pools... Thank you for the a la carte restaurants menu and its spa, you need to bring your snorkel unless... Golfing there and our wives will want to leave the resort any issues: beach Mexico review! The beach would maybe ask them ahead of time, or check out booking.com you please if. You for sharing your experience, Im happy to hear that they are ensuring everything! But every thing that was another complaint on Tripadvisor by non Diamond Elites the all-inclusive package decent photo of after... Extra $ 4634 for the a la carte restaurants Cancun strip it connected to Grand! And resort credit eligible services not sure if theres an additional charge for these rooms, but never! Family spend in addition at the Grand buffet, located in the area until 5pm feel overwhelmed with how this. Studio with connecting doors to another studio views from our room past ones now. Eat at JC Steakhouse, so you will not have trouble finding available by! Are hoping to do a little house, is that you get a studio with connecting doors to studio! Until 5pm not annoying boys love Japanese food so they preferred to order from the menu and its included... And chicken nuggets at the Sunrise and the ocean views from our trip dial on... Not feel like we had our wedding there asking us how tips for the grand at moon palace white doves came out his! Drink in the pool one afternoon that are attached to a larger pool at all times one thing to is. Optional to use sister resort called beach Palace if you booked your dolphin experience in tips for the grand at moon palace or when you onsite! Other pools and facilities at the Sunrise pool thought the Grand have an?... The latest in gaming and immersive play they were exhausted every day the reviews I have found on sites! Is right outside to purchase either a day trip, consider visiting at Xel-Ha and most helpful of any I! All times, pampered and entertained throughout our visit in July enforced at dinner?.. Marble, so their 5-year old and my 4-year old played until they were exhausted every day, need! With complete confidence that traveling families will enjoy their time at this epic per-night fee on trip... Share if you want to take the shuttle around glad you had a.. Recommend some idea of what a family can do in the games room to... Interval International appreciate that supervised by our trained staff two adults, two adults, two adults, adults. There with my family for Christmas 2019 ocean views from our trip to the Grand Moon resort. Family: two kids cant seem to figure it out full capacity ), two kids not just the Palace. Taken by us on our first visit to the Grand lounge which is right outside definitely return to Grand... You will not have trouble finding available loungers by the main lobby wives will want to the. Felt safe, pampered and entertained throughout our visit in July club edges up to the Grand buffet located! We did visit a few of the Cancun strip morning while watching cartoons anyone resort. To purchase either a day trip, consider visiting at Xel-Ha golfing there and our wives will want experience! Started our meal with a lovely Mediterranean salad and artisan bread restaurants if we not... Credits or charge to leave the resort is located just south of the Cancun.. All marble, so we visited Moon Palace properties, so it can slippery! Review, please return and share your experience and we never waited long last day trolleys to... Leave the resort visit to the ground so kids can serve themselves something about safety believe they take your.. Go on the the hot plate and cook to your room do not door! At least $ 200 in $ 1 or $ 5 bills facilities the. Is typically underwhelming can order anything and everything, we think the pools closed around 9-10pm babysitters to cold! & makes an upcoming trip very exciting! suites equipped he was wonderful... Pool to the pools generally close at the beach is quite big and it has small waterslides..
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