What if I don't receive my Way2Go debit card? Just a warning for anyone who would like to transfer funds in the future. Call Customer Service and explain that your card will not work. Call Way2Go customer service at855-462-5887. The TANF benefits stay in your debit card account until you use them. Lock and unlock your card: Did you misplace your card or leave it behind at a store? You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. When your first benefit payment is available, you will receive a debit card in the mail. They show your balance. When should I contact Way2Go Card? The Way2Go Card is an electronic method for receiving your unemployment insurance payments. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. What would I do if I was unable to activate my new Way2Go Card? Yes, as long as you are unemployed, you must certify online atJobs4TN. There is no charge for this service. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. To sign up for Direct Deposit click here. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. GoopOnYaGrinch 2 yr. ago. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. You will continue to have full access to those funds through February 27, 2022. I was on hold for over 2 hours and 45 minutes only to have a 30 second long conversation. Yes. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. If you do use a cell phone, do not enable the speakerphone feature. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. It's the free, fast way to monitor your available balance and transaction activity. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. This will not change the way you receive your child support payments. What if Ive moved since I received my first EPC card? Disclosures: Available for eligible Go Program Way2Go Card customers and accounts only. After that, you will charge a $0.35 fee for each withdrawal. If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. What do I do if I do not receive my new card in the mail? What would I do if I was unable to activate my new Way2Go Card? 3) Beyond what is already noted, getting your account information, transfer. I'd rather have my payment direct deposited but TN doesn't have this option. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. The app is more user friendly than the website or calling the 800 number to get updates. Protecting Children, Strengthening Families, Building Communities, Yes, your payments will continue to be disbursed to your Wisconsin, Yes, the website has moved. Effective October 27, 2021 all deposits will be made to your Way2Go card. The new website, www.GoProgram.com, requires users to establish a new User ID and password. I am beyond dissatisfied with this customer service and if it werent for the fact that this is how I received my unemployment, I would NOT be using them. Where can I find fee information for my new card? The app is very user friendly, easy to navigate, easy to read, and balance pops up when it opens. $0.50 after the 3rd request (each call, each calendar month). When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? Hearing-impaired customers call TTY: 1(866) 656-5913. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. You can cancel if you wish to avoid the fee or press enter and pay the fee. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? Customers with an international address will not be enrolled in the Wisconsin Way2Go Debit MasterCard program because the Wisconsin Debit Card Program does not enroll payees with foreign addresses. Press 3 if you have not received your card and need assistance. What do I do if I no longer wish to receive deposits on an EPC and instead want to set up Direct Deposit? Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Be sure to have your Wisconsin EPPIC Debit MasterCard handy to set up your new login credentials. If you dont enter the correct PIN on the fourth try, your card will be locked. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. The Way2go Card Login is powered Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. The transfer costs $0.50. For instance if you have $600 it won't let you transfer $600. What if Ive moved since I received my first EPC card? Funds Transfer. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. **Please Note** Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. . Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. Your child support debit card is one of the ways you can receive your child support payments electronically. How do I receive my debit card (ePayment/Way2Go Card)? If you have a Protective Payee, only that person can access your TANF benefits. What is a PIN? Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Alot of online bill pay sites get a decline even when there's enough money to cover the purchase. LearnMore. A TANF Protective Payee will receive his/her debit card at the address you provide. You were specially selected to receive a GO2bank offer because youre a prior customer OR you opted in to receive marketing from one of our trusted third-party partners. Keep it. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. Can I transfer money from my Way2Go card to my bank account? Access to your funds anywhere debit MasterCard cards are accepted. How do I access the Way2Go Card Services Online? For questions about the card, the custodial parent should contact Way2Go Card Customer Service at 1-855-462-5888 (fees may apply). We do not need your PIN to work with your claim. To unlock your card, you may call Customer Service. If you do not want the Wisconsin Child Support Debit MasterCard as your payment method, you must do the following. Sure would have been nice if they told you that in advance. contact your Child Support Agency and provide your updated address. You can also get cash withdrawals from your card. Each debit card is embedded with an EMV chip for greater security and will include . ATM Denial for Insufficient Funds You can also use the same card if you reapply, and the case is approved. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, Electronic Payment Card (EPC) Transition Information, World Elder Abuse Awareness Day Conference, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), webpage for Parents Receiving Child Support, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new. 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